Program Associate Peoria, IL

Ameren; Peoria (IL); On-site; USD 42,000 - 52,000; Full time

Job summary

Resource Innovations in Peoria, IL is seeking a Program Associate to provide administrative and outreach support for our energy efficiency partnerships with Community Based Organizations across Illinois.

You will coordinate communication, help with partner engagement, collect and review program data, and prepare reports for internal and external stakeholders while travel to events and sites as needed.

Qualifications

• Bachelor's degree or 2+ years of relevant work experience in customer service, energy efficiency or working with community-based organizations.
• Strong organization and ability to manage multiple tasks.
• Experience with Word, Excel, OneNote, Teams and Salesforce or other CRM.
• Willing to travel regularly across Illinois.

Responsibilities

• Serve as primary contact for Community-Based Organizations (CBOs) and program partners.
• Assist with outreach, partner engagement, and ongoing relationship management.
• Represent the utility and program at community events and staff information tables.
• Collect, review, and maintain program data, invoices, and documentation.
• Prepare weekly, monthly, and ad hoc reports for stakeholders.
• Track project activities, milestones, and deadlines using databases.
• Review partner activities to ensure program compliance.
• Collaborate with internal teams to resolve data and documentation issues.

Skills

Customer service

Energy efficiency

CRM systems

Organization

Communication

Travel willingness

Community outreach

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

OneNote

Teams

Salesforce

Job description

Resource Innovations is seeking a Program Associate to join our growing team in Peoria, IL. As a Program Associate with Resource Innovations, you will provide vital administrative and outreach support for our partnerships with several Community Based Organizations on energy efficiency and clean energy programs in Illinois.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities

• Serve as the primary point of contact for Community-Based Organizations (CBOs) and program partners, supporting communication and engagement with utility energy efficiency programs.
• Assist with outreach, partner engagement, and ongoing relationship management.
• Represent the utility and program at community events, outreach activities, and partner meetings by staffing information tables, engaging with the public, and providing program information and support.
• Collect, review, and maintain program data, invoices, and supporting documentation for accuracy and completeness.
• Prepare weekly, monthly, and ad hoc reports for internal and external stakeholders.
• Track project activities, milestones, deliverables, and deadlines using database systems and project tracking tools.
• Review partner activities and documentation to ensure compliance with program requirements.
• Identify and elevate issues, recommend solutions, and communicate potential scheduling or project conflicts.
• Prepare and maintain reports, spreadsheets, and project documentation.
• Collaborate with internal teams to resolve data, process, and documentation issues to ensure successful program execution.
• Other duties as assigned.

Desired Skills

• Bachelor's degree or 2+ years of relevant work experience in customer service, energy efficiency or working community-based organizations
• Self-motivated and highly organized, with the ability to prioritize tasks and manage multiple responsibilities effectively
• Results-driven and able to collaborate across all levels of an organization to deliver on commitments and meet objectives
• Experience with various Microsoft programs (Word, Excel, OneNote and Teams) and Salesforce or other CRM systems
• Must possess a valid driver’s license and be willing and able to regularly travel throughout the state of Illinois. Travel may include visits to:
  • Community-Based Organizations (CBOs)
  • Program events and outreach activities
  • Regional meetings and trainings
• Interest in sustainability and passionate about making a meaningful impact on the environment.

Preferred skills, education and experience

• Excellent verbal and written communications skills with clients, the public, and all levels of internalemployees
• Exceptional attention to detail, time management, and organizational skills
• Self-motivation and exceptional follow-through skills are a must
• Ability to work independently as well as collaboratively within a team environment.