Program Assistant- Lehigh Valley

Mt. Washington Pediatric Hospital; Allentown (Lehigh County); On-site; USD 32,000 - 38,000; Full time

Job summary

MFHS in the Lehigh Valley is seeking a full-time Program Assistant to support WIC services. The role focuses on data collection, client screenings for eligibility, and delivering nutrition education and benefits according to program procedures.

The ideal candidate will be bilingual (English/Spanish), possess strong customer service skills, and be able to lift up to 25 lbs. MFHS emphasizes a collaborative, inclusive culture and ongoing training.

Qualifications

• High School Diploma or GED required.
• Associates Degree preferred.
• 1-3 years’ experience preferred.
• Bilingual (English/Spanish) required.
• Child Abuse, PA Criminal Record & FBI Clearances.
• Excellent customer service and communication skills.
• Ability to lift 25 lbs. regularly.
• Constant standing, bending, and light physical duties.

Responsibilities

• Explain program purpose and WIC rules to applicants.
• Verify identification, residency, and income eligibility.
• Record hematological and anthropometric measurements.
• Provide nutrition and breastfeeding education per policy.
• Explain food instruments and E-WIC card procedures.
• Make referrals to clients as needed.
• Attend regular training sessions and updates.

Skills

Bilingual English/Spanish

Customer service

Communication

Data collection

Education

High School Diploma or GED

Associates Degree preferred

Job description

Description

Maternal and Family Health Services’ programs touch the lives of over 90,000 people each year and empower individuals and families of diverse backgrounds to lead healthier lives. Our mission of empowerment, inclusion, and caring extends to our valued staff as well. We are better together because of our diversity, recognition of differences as strengths, and commitment to providing a culture of acceptance internally as well as to the people we serve.

Working to meet the health and nutritional needs of women, children and families with information, education, and quality care, MFHS is currently seeking a full time Program Assistant for our Lehigh Valley WIC location.

JOB SUMMARY

The Program Assistant is responsible for the collection of data and the performance of screenings for client eligibility determination. The position performs duties to assure the delivery of WIC benefits and nutrition education to eligible clients in accordance with organizational goals and program procedures.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Explain the purpose of the program and provide an overview of what to expect during the appointment. Explain the “WIC Rules” and “Participant’s Rights and Responsibilities”.
• Verify identification and residency of all applicants/participants; verify income eligibility; ask about voter registration status.
• Perform and record hematological and anthropometric measurements.
• Provide and document nutrition and breastfeeding contacts according to policy.
• Provide food instruments and explain the food list and procedure for use of E-WIC card.
• Provide and document appropriate and required referrals to clients.
• Attend regular training sessions and updates as directed.

MINIMUM QUALIFICATIONS REQUIRED

• High School Diploma or G.E.D. required.
• Associates Degree preferred by not required
• 1-3 years’ experience preferred
• Bilingual (English/Spanish) required
• Child Abuse, PA Criminal Record & FBI Clearances
• Excellent customer service and communication skills
• Ability to perform operations with units involved in measuring and weighing
• Basic math skills such as adding, subtraction, division and reducing fractions
• Ability to lift 25 lbs. regularly
• Constant standing, turning, twisting, reaching and sitting for long periods of time
• Occasional pushing, pulling, squatting and walking

Summary

MFHS offers employees:

• Excellent employee and family medical, dental, and vision Insurance
• Generous paid time off
• Earn 2 weeks to start, 3 weeks after 2 years, and 4 weeks after 4 years!
• 4 personal days
• 100% 401k Company Match (up to 6% of compensation)
• MFHS Paid Life and Disability Insurance
• Employee Assistance Programs
• Family friendly schedules – no holidays, evenings, or weekends
• Paid training & development
• Flexible leave options
• Wonderfully collaborative and supportive culture

MFHS is an ADA and EEO employer. Persons representing all aspects of diversity are encouraged to apply