Program Assistant - Lehigh Valley

Maternal And Family Health Services, Inc.; Allentown (Lehigh County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

11 paid holidays

Paid time off

401k Company Match (up to 6%)

Life and Disability Insurance

Job summary

Maternal And Family Health Services, Inc. is seeking a full-time Program Assistant for the Lehigh Valley WIC location.

The role focuses on data collection, screenings for client eligibility, and supporting the delivery of WIC benefits and nutrition education in line with program procedures. The Program Assistant will verify eligibility, perform basic measurements, explain program rules, and coordinate appointments, referrals, and training updates to ensure smooth service for diverse families

Qualifications

• High School Diploma or GED required.
• Associates Degree preferred but not required.
• 1-3 years' experience preferred.
• Bilingual (English/Spanish) preferred.
• Child Abuse, PA Criminal Record & FBI Clearances.
• Excellent customer service and communication skills.
• Ability to perform operations with units involved in measuring and weighing.
• Basic math skills such as adding, subtraction, division and reducing fractions.
• Ability to lift 25 lbs. regularly.
• Constant standing, turning, twisting, reaching and sitting for long periods.
• Occasional pushing, pulling, squatting and walking.

Responsibilities

• Explain the purpose of the program and provide an overview of what to expect during the appointment.
• Verify identification and residency of all applicants/participants; verify income eligibility.
• Perform and record hematological and anthropometric measurements.
• Provide and document nutrition and breastfeeding contacts according to policy.
• Explain food instruments and how to use the E-WIC card.
• Provide and document appropriate referrals to clients.
• Schedule WIC appointments per set guidelines.
• Attend regular training sessions and updates as directed.

Skills

Customer service

Communication

Bilingual EN/ES

Education

High School Diploma or GED

Associates Degree preferred

Job description

Maternal and Family Health Services' programs touch the lives of over 100,000 people each year and empower individuals and families of diverse backgrounds to lead healthier lives. Our mission of empowerment, inclusion, and caring extends to our valued staff as well. We are better together because of our diversity, recognition of differences as strengths, and commitment to providing a culture of acceptance internally as well as to the people we serve. Working to meet the health and nutritional needs of women, children and families with information, education, and quality care, MFHS is currently seeking a full time Program Assistant for our Lehigh Valley WIC location.

JOB SUMMARY

The Program Assistant is responsible for the collection of data and the performance of screenings for client eligibility determination. The position performs duties to assure the delivery of WIC benefits and nutrition education to eligible clients in accordance with organizational goals and program procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Explain the purpose of the program and provide an overview of what to expect during the appointment. Explain the "WIC Rules" and "Participant's Rights and Responsibilities".
• Verify identification and residency of all applicants/participants; verify income eligibility; ask about voter registration status.
• Perform and record hematological and anthropometric measurements.
• Provide and document nutrition and breastfeeding contacts according to policy.
• Provide food instruments and explain the food list and procedure for use of E-WIC card.
• Provide and document appropriate and required referrals to clients.
• Schedule WIC appointments per set guidelines.
• Attend regular training sessions and updates as directed.

MINIMUM QUALIFICATIONS REQUIRED

• High School Diploma or G.E.D. required.
• Associates Degree preferred but not required
• 1-3 years' experience preferred
• Bilingual (English/Spanish) preferred
• Child Abuse, PA Criminal Record & FBI Clearances
• Excellent customer service and communication skills
• Ability to perform operations with units involved in measuring and weighing
• Basic math skills such as adding, subtraction, division and reducing fractions
• Ability to lift 25 lbs. regularly
• Constant standing, turning, twisting, reaching and sitting for long periods of time
• Occasional pushing, pulling, squatting and walking

MFHS Offers Employees

• Excellent employee and family medical, dental, and vision Insurance
• 11 paid holidays
• Generous paid time off
• Earn 2 weeks to start, 3 weeks after 2 years, and 4 weeks after 4 years!
• 4 personal days
• Earn sick time beginning your first day
• 100% 401k Company Match (up to 6% of compensation)
• FSA/DCFSA
• MFHS Paid Life and Disability Insurance
• Employee Assistance Programs
• Supplemental Benefits
• Family friendly schedules - no holidays, evenings, or weekends
• Paid training & development
• Flexible leave options
• Wonderfully collaborative and supportive culture

MFHS is an ADA and EEO employer. Persons representing all aspects of diversity are encouraged to apply.