Program Assistant, Senior (Specialized Recreation)

City of Durham; North Carolina; On-site; USD 28,000 - 30,000; Full time

Job summary

City of Durham seeks a program leader for Durham Parks and Recreation's Specialized Recreation unit. You will engage participants, coordinate diverse programs, and partner with community groups to deliver accessible, welcoming services.

This role requires bilingual English/Spanish communication, a high school diploma, 2 years in recreation, 21+ years old, NC driver’s license, and CPR/First Aid certification within six months. Shifts include evenings/weekends; hourly rate $20.06–$22.11.

Qualifications

• High School diploma or equivalency (GED, HISet, TASC).
• Two (2) years of experience working with diverse groups in a recreational setting, supervising activities, and providing customer service.
• Must be at least 21 years of age.
• Valid North Carolina Class C Driver’s License with a satisfactory driving record.
• Valid Adult and Pediatric First Aid/CPR/AED – with Anaphylaxis and Epinephrine Auto Injector Certification within six months of hire.

Responsibilities

• Monitors and supervises recreational activities in multiple spaces.
• Develops and implements programs for diverse groups and sets schedule.
• Maintains inventory, orders supplies, and researches resources.
• Opens/closes the facility; supervises field rentals.
• Provides excellent customer service and assists with requests.
• Translates communications between English and Spanish as needed.
• Enters registrations and user data into Active.net.
• Maintains division records, prepares contracts and time sheets.
• Prepares daily cash reports and deposits.
• Collaborates with law enforcement for safety drills and incident reporting.

Skills

Bilingual English/Spanish

Customer service

Communication with varied ages

Program planning

Organization

Team collaboration

Problem solving

Cash handling

Education

High School diploma or equivalent

Tools

Active.net

Job description

Work. Serve. Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

A nationally accredited team of passionate professionals devoted to building better lives and a better community through the power of parks and recreation. Our talented team at Durham Parks and Recreation is devoted to community service and provides a diverse range of programs, services, opportunities, and experiences while being united through our core pillars of creating equitable economic impacts; advancing conservation; rejuvenating health and wellness; enhancing quality of life and sustaining social equity.

Hourly Rate: $20.06 - $22.11

Work Times/Days: Shifts vary, Monday – Friday between 9:00 am-9:00 pm, Saturdays between 8:30 am- 2:00 pm

This position presents an opportunity to further develop your expertise in supporting individuals with disabilities, cultivating community partnerships, and overseeing volunteer groups. Our Specialized Recreation unit offers programming that is accessible to participants of all ability levels, supported by staff who excel at creating environments that are welcoming, accommodating, and engaging. We are seeking a program leader and organizer to join this team, providing direct participant engagement and facilitating effective collaboration with our community partners.

Incumbent must be available to work varying hours, including evenings and weekends.

When assigned to the Culture and Community unit

of Parks and Recreation, incumbent will assist with improving engagement and service for our Latino community.

• Monitors and supervises various recreational activities in multiple spaces simultaneously.
• Develops and implements programs for diverse groups, determines demographics and objectives, and sets the time and date the program will be offered.
• Researches and gathers resources for programs, maintains inventory, and orders supplies.
• Oversees facility operations and maintenance, opens, and closes the facility, and supervises field rentals.
• Ensures participants and patrons have an exemplary customer service experience by addressing questions, answering phone calls, and assisting with requests.
• Becomes well-versed in department structure and offerings to give accurate and correct information for any inquiry and direct patrons to appropriate staff members.
• Enter data such as user information and program registrations into the Active.net recreation software system.
• Maintains division records, prepares contracts, vendor forms, time sheets, attendance reports, calendars, and may assist in developing and proposing operating budgets.
• Prepares a daily cash report, obtains needed staff signatures, and prepares collected funds for deposit.
• Performs safety and security inspections and submits necessary work order requests to supervisor.
• Completes accident and incident reports for staff and participants.
• Collaborates with law enforcement to promote safety and security in the facility, determines when to conduct drills and initiates lockdown procedures as needed.
• Conducts assigned surveys for program evaluation.

Positions assigned to the Culture and Community unit

of Parks and Recreation will also be responsible for translation of written and oral communications (English to Spanish and Spanish to English).

KNOWLEDGE OF:

• Group recreational planning.
• Philosophy and objectives of group recreation and physical education.
• Community awareness and dynamics.
• Gang awareness.
• Relevant technology and office machines.
• Best practices for handling money.

SKILL IN:

• Interacting positively with the public.
• Communicating effectively with varied age groups including teens and seniors.
• Planning and coordinating recreational activities and events.
• Behavior management and conflict resolution.
• Organization and facility management.
• Participating in community outreach.
• Exercising initiative and good judgment.
• Report writing and record keeping.
• Cash handling.

For positions assigned to Latino Outreach

employee must be Bilingual in English and Spanish.

QUALIFICATIONS:

• High School diploma or equivalency (GED, HISet, TASC).
• Two (2) years of experience working with diverse groups in a recreational setting, supervising activities, and providing customer service.
• Must be at least 21 years of age.
• Valid North Carolina Class C Driver’s License with a satisfactory driving record.
• Valid Adult and Pediatric First Aid/CPR/AED – with Anaphylaxis and Epinephrine Auto Injector Certification within six months of hire.