Program Assistant II Faculty Practice Clinic Position Control Number PA2-26-700-01

Kaizen Lab Inc.; Baltimore (MD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Time Off

Health Insurance

Retirement Plan

Work Schedule

Job summary

U.M. FDSP Associates, a nonprofit affiliate of the University of Maryland School of Dentistry, seeks a clerical front desk assistant to support clinic operations. You will interact directly with patients, residents, and staff, handling scheduling, billing, and communications to ensure smooth patient flow.

The role emphasizes accuracy, customer service, and teamwork within a Monday–Friday schedule, with opportunities to assist in training and orientation activities.

Qualifications

• High school diploma or GED required; 3+ years of related experience preferred.
• Experience with general office procedures and clerical tasks.
• Ability to operate standard office equipment and greet visitors professionally.

Responsibilities

• Handle front desk telephone coverage and message distribution; answer questions.
• Provide excellent patient service; inform staff of patient arrivals and give clinic tours.
• Assist with student orientation and training on clinical policies.
• Schedule appointments; resolve conflicts and accommodate emergencies.
• Verify insurance/coverage and inform patients of balances before services.
• Assist with billing and claims processing under supervision.

Skills

Customer service

Telephone handling

Scheduling

Clerical

Communication

Education

High school diploma or GED

Job description

SUMMARY:

U.M. FDSP Associates is a non-profit affiliate of theUniversity of Maryland School of Dentistry. U.M. FDSP Associates isthe organization that provides patient care focused staffing for theclinic operations so that faculty and students may provide patientcare to the general public.

We offer a comprehensive benefits package to support work-life balanceand employee well-being. Our benefits include:

• Time Off:Generous paid vacation, sick leave, and personal days, plus 17 paidFederal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgivingoff, as well as a full winter break from Christmas Day through New Year’sDay.
• Health Coverage:Medical, dental, and vision insurance, along with short-term and long-termdisability, and life insurance options.
• Retirement: 401(k)with a competitive employer match of up to 6%.
• Work Schedule: Normaloperations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating anenvironment where employees can thrive both professionally and personally.

Provides multi-task clerical support for dental clinicoperations. Works directly withpatients, residents, pre-doctoral students, and staff. Supports billing and collections efforts underdirection of Office Administrator.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. 1.Responsiblefor telephone coverage of the front desk, taking and distributing messages, andanswering all callers’ questions.
2. 2.Providesexcellent customer service to patients arriving for appointments. Contacts faculty,students, and staff to inform them of patient arrival. Provides tours of clinic facilities to specialguests and provides generally a hospitable environment for all patients andguests.
3. 3.AssistsOffice Administrator with Student Orientation process. Conducts student orientation tours. Conducts exit interviews. Assists with training students on the clinicalpolicies.
4. 4.Schedulesappointments to accommodate patients; resolves scheduling conflicts and fits inemergency appointments. Makes anynecessary arrangements for patients’ special needs. Confirms appointments with patients for thenext business day.
5. 5.Verifiescontact information and that insurance or medical assistance are still in force. Obtains insurance pre-authorization ofcoverage. Informs patient of today'scharges and any previous balance due before any service is rendered.
6. 6.Completesclaims coding and submission on a bi-weekly basis for assigned clinic withdirection from Office Administrator.
7. 7.Requests payment for any procedures inaccordance with the University of Maryland Dental School's policies andprocedures guidelines. Responds toinquires about patient's account. Requests payment when account is delinquent. Underdirect supervision performs account reconciliations.
8. 8.Underdirect supervision, handles day-to-day payment transactions makes change;receives checks; processes credit card transactions; issues receipts; writesoutcome assessments for identified accounts.
9. 9.Under direct supervision, handles allaccount correspondence for assigned clinic. May contact patient directly forpast due balance, payment plans, or to collect coinsurance or private payamounts.
10. 10.Underdirect supervision, processes and reconciles daily receipt with AxiUM dailyledger and deposit receipts into the night deposit box.
11. 11.Underdirect supervision, follows up with insurance carriers on unpaid claims.Completes and files reconsideration requests to carriers with additionaldocumentation or corrections.

Note: The intent of this list of primary duties is toprovide a representative summary of the major duties and responsibilities ofthis job. Incumbents perform otherrelated duties assigned. Specific dutiesand responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); 3 ormore years’ related experience. Relatededucation may be substituted for experience on a year for year basis.

Knowledge of standard office procedures; must be able tooperate computer and other office machines, such as fax, calculator, answering telephones,as well greeting visitors and. Skilledin filing documents according to alphabetic and numeric sequences; in operatingmanual and automated office equipment; Ability to apply close attention todetail in performing routine clerical tasks.Ability to follow oral and written instructions. Ability to maintain effective workrelationships.

ADDITIONAL CONDITIONS OF EMPLOYMENT:

Overtime, weekend, on-call and shift workmay be required.

This job description is designed to give an outline ofwhat job duties are expected of this position.As an outline it does not fully describe or limit the extent of theposition’s duties. UM FDSP Associates PAand its supervisors may amend the job description as it deems necessary,without advance notice. The jobdescription is not intended to create an employment contract and should not beconstrued as such.