PROGRAM ASSISTANT I

The State of New Hampshire; Concord (NH); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

HMO or POS Medical and Prescription Dr

Life insurance

Job summary

The State of New Hampshire, Department of Labor, Workers Compensation Division has a full-time vacancy for a Program Assistant I in Concord, NH. The position starts at $17.81–$23.39 per hour, with a trainee option at $17.19 per hour.

The role involves diverse duties supporting staff across divisions, handling correspondence, data entry, and case processing while adhering to program policies and timelines.

Qualifications

• Equivalent combination of 2 years of education and experience after high school.
• Trainee option allows hiring in trainee status with 1+ year of education/experience.

Responsibilities

• Research and respond to correspondence, phone requests, or in-person visits from department staff, public, leasing companies, and insurance carriers regarding workers’ compensation provisions.
• Use data management systems to request coverage, confirm changes, and correct inconsistencies in documents.
• Perform follow up on outstanding requests for compliance and refer for further review as needed.
• Notify employers of non-compliance and schedule hearings to explain obligations and interpret laws and rules.
• Maintain and update records related to correspondence and filings in the database and document management systems.

Skills

Clerical experience

Workers’ compensation experience

Education

High school diploma or equivalent

2+ years education/experience

Job description

Program Assistant I

The State of New Hampshire, Department of Labor, Workers Compensation Division has a full‑time vacancy for a Program Assistant I.

The starting pay for this position is $17.81/hour - $23.39/hour

This position offers a Trainee Status* at the following pay rate: $17.19/hr

Summary: To perform diverse duties while assisting the staff of the Department’s operating divisions and associated programs.

YOUR EXPERIENCE COUNTS: Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS:

• Education/Experience: Equivalent combination of 2 years of education and experience after completion of high school. Education and experience must include the fields of a clerical position to include experience in workers compensation or general insurance coverage.
• License/Certification: None
• Other Requirements: None
• Trainee Option: Candidates with an equivalent combination of 1+ years of relevant education and experience after completion of high school may be considered and hired in ‘trainee status’ for this position.

PREFERRED QUALIFICATIONS: None

AFTER-HIRE REQUIREMENTS: None

CAREER ADVANCEMENT OPPORTUNITIES:

• In‑Band Advancement Available: None
• Broad Group Level Advancement Available: None

DISCLAIMERS: The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title. When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

Responsibilities:

• Research and respond to correspondence, phone requests, or in‑person visits from department staff, public, leasing companies, and insurance carriers regarding the provisions of the law and administrative rules that relate to workers’ compensation claims and insurance coverage.
• Uses data management systems to request workers compensation coverage, confirm coverage changes, and correct inconsistencies and errors on a variety of documents filed from claimants, employers, workers’ compensation insurance carriers, or representing parties to ensure compliance.
• Performs follow up on outstanding requests for compliance, research and refers for further review and/or action as needed.
• Notifies employers of non‑compliance with workers’ compensation laws and rules. Schedules meetings and/or formal coverage hearings with employers, to be held at the Department of Labor, to explain obligations and interpret workers’ compensation and rules. Researches, explains, and presents information regarding employers’ workers’ compensation claims and coverage.
• Calculates fines and makes recommendations on civil penalty action against employers and insurance companies for violation of workers’ compensation requirements and laws, follows up on overdue invoice payments, and facilitates communication with the business office about invoices.
• Maintains and updates records related to the various correspondence, email, phone calls, or in‑person visits received from and sent to the public, leasing companies, employers, and insurance carriers in the database management system and document organization program.
• Reviews, verifies, and processes information from the public to determine eligibility for agency services.
• Updates staff on new policies, procedures, and EDI (Electronic Data Interchange), assigns projects, and rejects unsatisfactory work relating to processing paper correspondence.
• Works closely with the Information Technology staff to develop and test new programs as system changes are made. Helps in the development, testing, and processing of the Electronic Data Interchange (EDI) program.
• Serves back‑up duties to all workers’ compensation units as determined by supervisor.

*TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

• HMO or POS Medical and Prescription Drug Benefits
• Value of State's share of Employee's Retirement: 12.87% of pay
• Dental Plan at minimal cost for employees and their families ($500-$1800 value)
• Flexible Spending healthcare and childcare reimbursement accounts
• State defined benefit retirement plan and Deferred Compensation 457(b) plan
• Work/life balance flexible schedules, paid holidays and generous leave plan
• $50,000 state‑paid life insurance plus additional low‑cost group life insurance
• Incentive‑based Wellness Program (ability to earn up to $500)

See this link for details on State‑paid health benefits: https://www.das.nh.gov/hr/benefits.aspx

https://www.das.nh.gov/jobsearch/compensation-calculator.aspx

https://www.das.nh.gov/hr/documents/BenefitBrochure.pdf

https://www.das.nh.gov/hr/index.aspx

EOE

TDD Access: Relay NH1-800-735-2964

Location: US:NH:CONCORD

Employment Type: FULL‑TIME

Salary: USD 17.810-23.390