Program Assistant- Housing

Houston Area Women's Center; Houston (TX); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with employer match

Paid vacation and sick leave

11 paid holidays per year

Hybrid work model

Job summary

Houston Area Women's Center is seeking a Bilingual Program Assistant to support the Housing Program with intake, data entry, and file management. The role involves travel to apartment locations for inspections under HUD guidelines and reporting responsibilities.

The position offers a hybrid schedule, Monday–Friday, 9am–6pm, with 50% local travel. Strong Excel/Outlook skills and bilingual English/Spanish ability are required to ensure effective client support and coordination with case managers.

Qualifications

• High School Diploma or GED required; some college coursework preferred.
• Minimum of one year of clerical, administrative, or data-entry experience.
• Intermediate Excel and Outlook experience.
• Must fluently speak, read, and write English and Spanish.
• Valid Texas driver’s license with reliable transportation; ability to travel to off-site locations.

Responsibilities

• Data entry for client services into required database.
• Create/update client data, statistics, and grant budget in Excel.
• Process rental assistance applications from housing program clients.
• Perform monthly check request process for rental assistance.
• Provide accurate reports and correspondence by deadlines.
• Maintain client files per funding sources.
• Assist clients with housing referrals and questions with case managers.
• Travel to perform apartment inspections per HUD guidelines.
• Communicate with apartment managers and housing staff about lease status and client compliance.
• Prepare monthly, quarterly, and annual reports.
• Other duties as assigned.

Skills

Attention to detail

Bilingual English/Spanish

Communication skills

Team player

Prioritization

Follow instructions

Education

High School Diploma or GED

Some college courses

Tools

Excel

Outlook

Job description

As the Bilingual Program Assistant you will provide administrative support and record-keeping for the Housing Program. Perform intakes with clients new to the program. Travel to apartment locations to perform apartment inspections following grant guidelines.

Your Schedule:

• Full Time
• Monday-Friday 9am- 6pm
• Work Model: Hybrid
• Local Travel : 50%

Our Total Rewards Package:

At the Houston Area Women's Center, we are committed to supporting our employees with a comprehensive Total Rewards Package that promotes health, financial well-being, and work-life balance.

• Hourly Compensation :$17.02
• Pay Schedule: Semi-monthly
• Medical, Dental, Vision, Life, and Disability Insurance
• Time Away From Work Program, including:
• Vacation Leave based on relevant professional experience (15-30 days annually for full-time employees; prorated for eligible part-time employees)
• Sick Leave (112 hours annually for full-time employees; prorated for eligible part-time employees)
• Eleven (11) Observed Agency Holidays. Holiday pay is provided to eligible employees who are regularly scheduled to work on the observed holiday. If the observed holiday falls on an employee's regularly scheduled day off, the employee is not eligible for holiday pay.
• 401(k) Retirement Plan with a 125% employer match on employee contributions up to 4% of annual earnings for eligible full-time employees after one year of service

Vacation and sick leave eligibility, accruals, usage, rollover limits, holiday eligibility, and all benefit programs are administered in accordance with HAWC policies and applicable plan documents.

Qualifications

The Requirements We are Seeking:

• High School Diploma or GED required. Some completion of college and/or business courses is preferred.
• A minimumof one year experience in a providing clerical support, administrative, and/or data entry.
• Intermediate experience in Microsoft Office specifically in Excel and Outlook
• Must be able to fluently speak, write, and read both English and Spanish
• You must have a valid Texas driver's license with a good driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportation.

What you Deliver in this role:

• You will perform data entry functions of client services in a timely manner related to new and/or existing clients into required database.
• You will create and update information related to client data, statistics, grant budget, etc. via Microsoft Excel spreadsheets.
• You will process rental assistance applications received from clients of the housing program.
• Perform the monthly check request process from request to completion for rental assistance for clients.
• You will provide accurate reports and correspondence by designated deadlines.
• Maintain client files as required by funding sources of the housing program.
• You will assist clients of the housing program by providing housing referrals, and answering general questions in conjunction with the case managers and supervisor, utilizing crisis intervention skills when needed.
• You will travel to perform apartment inspections in accordance with HUD guidelines.
• You will timely and effective communication with apartment managers and housing program staff on lease status, clients' compliance, etc.
• You will prepare monthly, quarterly, and annual reports.
• Other duties may be assigned.

What Skills and Assets you bring, and more:

• Excellent attention to details
• Demonstration of professional objectivity and appreciation for confidential information
• Ability to follow instructions and to adhere to policies and procedures
• Ability to prioritize tasks to meet individual and team deadlines
• Has a growth mindset and is a good team player
• Strong communication skills, both verbally and in writing.

When you work here at HAWC you make an impact not just in the lives of the survivors and the people you help, but also make an impact in our own lives and our community. We learn and grow with a purpose where we strive to work for a common cause, which is to end domestic and sexual violence for ALL.