Program Assistant- Housing

Houston-Area-Women; Houston (TX); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Paid time off (vacation/sick)

Job summary

Houston Area Women's Center is seeking a Bilingual Program Assistant to provide administrative support for the Housing Program. The role includes client intakes, data entry, and travel to inspect apartments per HUD guidelines.

You will work full-time in a hybrid model (Mon-Fri, 9am-6pm) with 50% local travel, supporting bilingual English/Spanish clients and coordinating with case managers and supervisors. Proficiency in Excel/Outlook and a Texas driver’s license are required.

Qualifications

• High School Diploma or GED required.
• Some college and/or business courses preferred.
• Minimum of one year experience providing clerical support, administrative, and/or data entry.
• Intermediate experience in Microsoft Office, specifically Excel and Outlook.
• Must fluently speak, write, and read English and Spanish.
• Valid Texas driver's license with good driving record; reliable transportation; ability to travel to off-site locations using personal transportation.

Responsibilities

• Data entry of client services into required database in a timely manner.
• Create/update client data, statistics, grant budget, etc. via Microsoft Excel.
• Process rental assistance applications from housing program clients.
• Perform monthly check request process for rental assistance.
• Provide accurate reports and correspondence by deadlines.
• Maintain client files per funding source requirements.
• Assist clients with housing referrals and answer questions with case managers/supervisor.
• Travel to apartment inspections per HUD guidelines.
• Communicate with apartment managers and housing staff on lease status and client compliance.
• Prepare monthly, quarterly, and annual reports.

Skills

Excel

Outlook

Bilingual English/Spanish

Education

High School Diploma or GED

Some college or business courses

Tools

Microsoft Office

Job description

As the Bilingual Program Assistant you will provide administrative support and record-keeping for the Housing Program. Perform intakes with clients new to the program. Travel to apartment locations to perform apartment inspections following grant guidelines.Your Schedule:Full TimeMonday-Friday 9am- 6pmWork Model: HybridLocal Travel: 50%Our Total Rewards Package:At the Houston Area Women's Center, we are committed to supporting our employees with a comprehensive Total Rewards Package that promotes health, financial well-being, and work-life balance.Hourly Compensation:$17.02Pay Schedule: Semi-monthlyMedical, Dental, Vision, Life, and Disability InsuranceTime Away From Work Program, including:Vacation Leave based on relevant professional experience (15–30 days annually for full-time employees; prorated for eligible part-time employees)Sick Leave (112 hours annually for full-time employees; prorated for eligible part-time employees)Eleven (11) Observed Agency Holidays. Holiday pay is provided to eligible employees who are regularly scheduled to work on the observed holiday. If the observed holiday falls on an employee’s regularly scheduled day off, the employee is not eligible for holiday pay.401(k) Retirement Plan with a 125% employer match on employee contributions up to 4% of annual earnings for eligible full-time employees after one year of serviceVacation and sick leave eligibility, accruals, usage, rollover limits, holiday eligibility, and all benefit programs are administered in accordance with HAWC policies and applicable plan documents.The Requirements We are Seeking:High School Diploma or GED required. Some completion of college and/or business courses is preferred.A minimum of one year experience in a providing clerical support, administrative, and/or data entry.Intermediate experience in Microsoft Office specifically in Excel and OutlookMust be able to fluently speak, write, and read both English and SpanishYou must have a valid Texas driver's license with a good driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportation.What you Deliver in this role:You will perform data entry functions of client services in a timely manner related to new and/or existing clients into required database.You will create and update information related to client data, statistics, grant budget, etc. via Microsoft Excel spreadsheets.You will process rental assistance applications received from clients of the housing program.Perform the monthly check request process from request to completion for rental assistance for clients.You will provide accurate reports and correspondence by designated deadlines.Maintain client files as required by funding sources of the housing program.You will assist clients of the housing program by providing housing referrals, and answering general questions in conjunction with the case managers and supervisor, utilizing crisis intervention skills when needed.You will travel to perform apartment inspections in accordance with HUD guidelines.You will timely and effective communication with apartment managers and housing program staff on lease status, clients’ compliance, etc.You will prepare monthly, quarterly, and annual reports.Other duties may be assigned.What Skills and Assets you bring, and more:Excellent attention to detailsDemonstration of professional objectivity and appreciation for confidential informationAbility to follow instructions and to adhere to policies and proceduresAbility to prioritize tasks to meet individual and team deadlinesHas a growth mindset and is a good team playerStrong communication skills, both verbally and in writing.When you work here at HAWC you make an impact not just in the lives of the survivors and the people you help, but also make an impact in our own lives and our community. We learn and grow with a purpose where we strive to work for a common cause, which is to end domestic and sexual violence for ALL.