Bilingual Residential Mentor- Shift 2

Houston Area Women's Center; Houston (TX); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, and Dis

Disability Insurance

Paid Time Off: Vacation & Sick Leave

Holidays

401(k) with employer match

Job summary

Houston Area Women's Center is seeking a Residential Mentor to support women and children in a domestic violence shelter. You will provide mentoring, crisis intervention, safety planning, and supportive services to residents in a communal living setting.

The role requires bilingual English/Spanish communication, attention to detail, and the ability to follow policies while maintaining confidential information. This on-site, full-time position includes a comprehensive benefits package.

Qualifications

• Associates Degree in Psychology, Social Work, Sociology, Public Health, or Criminal Justice and 3 years of experience.
• Bachelor's Degree in Psychology, Social Work, Sociology, or Criminal Justice and 1 year of experience.
• Experience within social services, case management, or similar field (1-3 years depending on education level).
• Ability to read, speak and write both English and Spanish fluently.
• Proficient knowledge with Microsoft Office (Outlook, Excel, Word, Teams).
• Valid Texas Driver's License with a good driving record.

Responsibilities

• Provide mentoring, crisis intervention, safety planning, and supportive services to residents.
• Model and teach non-violent conflict resolution skills.
• Assign and monitor residents’ personal responsibilities in the communal living environment.
• Conduct orientations, intakes, group meetings, and exit processes.
• Enforce policies and complete paperwork with HMIS software.

Job description

As the Residential Mentor, you will oversee the safety, general welfare, and day-to-day needs of the women and children staying in the domestic violence shelter. You will help clients acclimate to a communal living environment by providing peer counseling/support, education, and mentoring.

Your Schedule:

• Full-time
• Tuesday - Saturday 3:00 p.m.-12:00 a.m. (Shift 2)
• Work Model: 100% onsite

Local Travel: 25%

Our Total Rewards Package:

At the Houston Area Women's Center, we are committed to supporting our employees with a comprehensive Total Rewards Package that promotes health, financial well-being, and work-life balance.

• Hourly Compensation: $21.63
• Pay Schedule: Semi-monthly
• Medical, Dental, Vision, Life, and Disability Insurance
• Time Away From Work Program, including:
• Vacation Leave based on relevant professional experience (15–30 days annually for full-time employees; prorated for eligible part-time employees)
• Sick Leave (112 hours annually for full-time employees; prorated for eligible part-time employees)
• Eleven (11) Observed Agency Holidays. Holiday pay is provided to eligible employees who are regularly scheduled to work on the observed holiday. If the observed holiday falls on an employee’s regularly scheduled day off, the employee is not eligible for holiday pay.
• 401(k) Retirement Plan with a 125% employer match on employee contributions up to 4% of annual earnings for eligible full-time employees after one year of service

Vacation and sick leave eligibility, accruals, usage, rollover limits, holiday eligibility, and all benefit programs are administered in accordance with HAWC policies and applicable plan documents.

Qualifications

The Requirements We are Seeking:

• Associates Degree in Psychology, Social Work, Sociology, Public Health, or Criminal Justice and 3 years of experience

OR

• Bachelor's Degree in Psychology, Social Work, Sociology, or Criminal Justice and 1 year of experience
• Experience within social services, case management, or similar field (1-3 years depending on education level).
• Ability to read, speak and write both English and Spanish fluently.
• Proficient knowledge with Microsoft Office (Outlook, Excel, Word, Teams)
• Valid Texas Driver's License with a good driving record.

What you Deliver in this role:

• You will work directly with clients in a domestic violence shelter by providing mentoring, crisis intervention, safety planning, and supportive services.
• You will provide mediation between residents when needed by modeling and teaching non-violent conflict resolution skills.
• You will assign and monitor residents’ personal responsibilities in the communal living environment.
• You will conduct individual orientations, intakes, group house meetings, exit processes etc.
• You will enforce residential policies to ensure compliance with grantors and funding sources.
• You will attend Case Meetings for feedback and information and to develop working plans to address client issues.
• You would communicate with other departments of the agency to resolve client needs.
• You will create resident files and record client services by existing deadlines via HMIS software.
• You will complete all necessary paperwork for payroll, reimbursements and maintain accurate records, statistics, etc.
• You will maintain safety and cleanliness of communal living areas.
• You will report unsafe activities and complete incident reports for accidents, hazardous practices, etc.
• You will also perform light housekeeping duties.
• You will report abuse/neglect to either Child and/or Adult Protective Services.
• Other duties may be assigned.

What Skills and Assets you bring, and more:

• You have excellent attention to details.
• You demonstration of professional objectivity and appreciation for confidential information.
• You have the ability to follow instructions and to adhere to policies and procedures.
• You have the ability to prioritize tasks to meet individual and team deadlines.
• You have skills in crisis intervention and conflict resolution with children and families.
• You have a growth mindset and is a good team player.
• You have strong communication skills, both verbally and in writing.

When you work here at HAWC you make an impact not just in the lives of the survivors and the people you help, but also make an impact in our own lives and our community. We learn and grow with a purpose where we strive to work for a common cause, which is to end domestic and sexual violence for ALL.