Bilingual Residential Mentor- Shift 1

Houston Area Women's Center; Houston (TX); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, and Dis

401(k) with company match

Paid time off

Job summary

Houston Area Women's Center is seeking a Bilingual Residential Mentor to oversee the safety, welfare, and daily needs of women and children in the domestic violence shelter. You will mentor clients, provide peer counseling, and support in a communal living setting, with a focus on safety planning and crisis intervention.

The position is full-time, onsite in Houston, with 25% local travel and a schedule of Tuesday through Saturday, 6:30 a.m.

Qualifications

• Associates Degree with 3 years in social services/case management or similar field.
• Bachelor's Degree with 1 year in social services/case management or similar field.
• Proficient with Microsoft Office (Outlook, Excel, Word, Teams).
• Fluent reading/writing/speaking English and Spanish.

Responsibilities

• Mentor residents, provide crisis intervention and safety planning.
• Mediation between residents using non-violent conflict resolution techniques.
• Assign and monitor residents' personal responsibilities in the communal living environment.
• Conduct orientations, intakes, group meetings, and exit processes.
• Enforce residential policies to meet grantor/funding requirements.
• Attend case meetings and coordinate with other departments to address client needs.
• Create resident files and record services by deadlines.

Skills

Bilingual English/Spanish

Microsoft Office

Driver's License

Education

Associate's Degree in Psychology/Social Services/Criminal Justice

Bachelor's Degree in Psychology/Social Work/Sociology/Criminal Justice

Tools

Microsoft Office Suite (Outlook, Excel, Word, Teams)

Job description

As the Bilingual Residential Mentor, you will oversee the safety, general welfare, and day-to-day needs of the women and children staying in the domestic violence shelter. You will help clients acclimate to a communal living environment by providing peer counseling/support, education, and mentoring.

Your Schedule:

• Tuesday - Saturday 6:30 a.m.-3:30 p.m.
• Full-time
• Work Model: 100% onsite

Local Travel: 25%

Our Total Rewards Package:

At the Houston Area Women's Center, we are committed to supporting our employees with a comprehensive Total Rewards Package that promotes health, financial well-being, and work-life balance.

• Hourly Compensation: $21.63
• Pay Schedule: Semi-monthly
• Medical, Dental, Vision, Life, and Disability Insurance
• Time Away From Work Program, including:
• Vacation Leave based on relevant professional experience (15–30 days annually for full-time employees; prorated for eligible part-time employees)
• Sick Leave (112 hours annually for full-time employees; prorated for eligible part-time employees)
• Eleven (11) Observed Agency Holidays. Holiday pay is provided to eligible employees who are regularly scheduled to work on the observed holiday. If the observed holiday falls on an employee’s regularly scheduled day off, the employee is not eligible for holiday pay.
• 401(k) Retirement Plan with a 125% employer match on employee contributions up to 4% of annual earnings for eligible full-time employees after one year of service

Vacation and sick leave eligibility, accruals, usage, rollover limits, holiday eligibility, and all benefit programs are administered in accordance with HAWC policies and applicable plan documents.

Qualifications

The Requirements We are Seeking:

• Associates Degree in Psychology, Social Work, Sociology, Public Health, or Criminal Justice and 3 years of experience within social services, case management or similar field.

OR

• Bachelor's Degree in Psychology, Social Work, Sociology, or Criminal Justice and 1 year of experience within social services, case management or similar field.
• Proficient knowledge with Microsoft Office (Outlook, Excel, Word, Teams)
• Ability to read, speak and write both English and Spanish fluently.
• Valid Texas Driver's License with reliable transportation.

What you Deliver in this role:

• You will work directly and interact with clients and their families in a domestic violence shelter by providing mentoring, crisis intervention, safety planning, and supportive services on a frequent basis.
• You will facilitate provide mediation between residents when needed by modeling and teaching non-violent conflict resolution skills.
• You will assign and monitor residents’ personal responsibilities in the communal living environment.
• You will conduct individual orientations, intakes, group house meetings, exit processes etc.
• You will enforce residential policies to ensure compliance with grantors and funding sources.
• You will attend Case Meetings for feedback and information and to develop working plans to address client issues. Communicate with other departments of the agency to resolve client needs.
• You will create resident files and record client services by existing deadlines via database.
• You will maintain safety and cleanliness of communal living areas at all times and report unsafe activities, complete incident reports for accidents, hazardous practices.
• You will report abuse/neglect to either Child and/or Adult Protective Services.
• Other duties may be assigned.

What Skills and Assets you bring, and more:

• You have excellent attention to details.
• You demonstration of professional objectivity and appreciation for confidential information.
• You have the ability to follow instructions and to adhere to policies and procedures.
• You have the ability to prioritize tasks to meet individual and team deadlines.
• You have skills in crisis intervention and conflict resolution with children and families.
• You have a growth mindset and is a good team player.
• You have strong communication skills, both verbally and in writing.

When you work here at HAWC you make an impact not just in the lives of the survivors and the people you help, but also make an impact in our own lives and our community. We learn and grow with a purpose where we strive to work for a common cause, which is to end domestic and sexual violence for ALL.