Program Assistant 2 - Temporary

State-of-Iowa; Des Moines (IA); On-site; USD 38,000 - 52,000; Full time

Job summary

The Iowa Department of Inspections, Appeals, and Licensing (DIAL) seeks temporary Administrative Assistants to join the Licensing Division’s Support team in Des Moines. You will support board processes, handle daily clerical tasks, and assist with licensing applications and renewals while maintaining high standards of accuracy and professionalism.

Successful candidates bring strong communication skills, attention to detail, and a collaborative approach.

Qualifications

• Excellent written and verbal communication skills demonstrated in past work.
• Ability to work under strict deadlines in a fast-paced environment.
• Experience collaborating with diverse stakeholders and teams.
• Commitment to professional and ethical standards.

Responsibilities

• Support Licensing Division by handling routine administrative tasks and data entry.
• Prepare board meeting materials and assist with agendas as needed.
• Process mail, answer phones, greet visitors, and route inquiries appropriately.
• Assist with licensing applications, renewals, and related verifications.
• Support accounting reports and maintain training materials.
• Procure and manage office supplies; help with document scanning and filing.

Skills

Excellent written and verbal comms

Detail oriented

Teamwork

Professional conduct

Education

Bachelor's degree

Five years education/experience equivalence

Job description

This is a non-merit, temporary position.

Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise.

The Iowa Department of Inspections, Appeals, and Licensing (DIAL) is seeking temporary employees to join our regulatory department and serve as administrative assistants within our Professional Licensing Division at our central office near Valley Junction in Des Moines, Iowa.

Who We Are

DIAL’s mission is to Achieve Compliance through Education, Regulation, and Due Process for a Safe and Healthy Iowa. Our goal is to be an effective, efficient and approachable regulatory agency.

DIAL is a multifaceted regulatory agency charged with protecting the health, safety, and well-being of Iowans, and is comprised of eight core operational divisions: Administrative Hearings, Building & Construction, Health & Safety, Investigations, Labor/OSHA, Licensing, Workers’ Compensation, and Administration.

The Investigative Assistant position reports to the Bureau Chief of Support, and will serve as the key contact regarding all aspects of the complaint, investigative and disciplinary process. A background in investigations or case management, including detailed reporting and management of a high volume of cases, is desirable. This position will be located at 6200 Park Avenue in Des Moines.

What We’re Seeking

The successful candidate for this fast-paced position is a motivated, organized, and detail-focused individual. Applicants should have a proven track record of completing tasks on a strict deadline, experience working with diverse populations, work well in a team environment and have a desire to learn rules for various professions.

Desired skills and abilities include:

• Excellent written and verbal communication skills
• Conducts business in a professional, courteous and approachable manner
• Displays high standards of professional and ethical conduct
• Detail oriented and committed to providing high quality service
• Ability to gain a strong working knowledge of all statutes, administrative rules, and professional standards
• Ability to work collaboratively with team members, supervisors, and both internal and external partners

What You’ll Do

You will be an integral member of our Licensing Division’s Support team, providing direct support to the agency’s operations by:

• Assisting with preparing board meeting closed session agendas and board meeting preparation/set-up/tear-down as needed.
• Performing various administrative tasks such as data entry, documenting procedures, answering phones, assisting walk-in customers, processing incoming and outgoing mail, scanning and organizing documents, etc.
• Assisting with licensing application and renewal functions including uploading application materials, name changes, license verifications, general application questions, etc.
• Processing accounting reports.
• Maintaining training materials as needed.
• Procurement of office supplies.

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

Background check required.

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. Graduation from an accredited four-year college or university with a bachelor’s degree in any field, and experience equal to one year of full-time administrative support (e.g., screening visitors and callers; opening/distributing mail, typing/proofing documents, letters, and reports; organizing files; scheduling meetings/appointments; arranging travel; processing travel claims; ordering supplies/equipment) or technical support work (e.g., determining budget, personnel, and equipment needs; compiling/evaluating statistical, historical, economic, business, financial or technical program data; interpreting or securing compliance with laws, rules and regulations; reviewing operating records/reports and evaluating their effectiveness).
2. A total of five years of education and/or full-time experience (as described in number one) where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.
3. Current, continuous experience in the state executive branch that includes experience equal to 12 months of full-time work as a Program Assistant 1.