Licensing Specialist

State-of-Iowa; Des Moines (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Iowa Department of Inspections, Appeals, and Licensing (DIAL) is seeking temporary licensing specialists for our Licensing Division at the Des Moines central office near Valley Junction. The roles focus on accurate licensing operations and high-quality customer service.

You will communicate with applicants, review and process licensure, enter records in AIS, and assist with board meetings. This is a temporary, non-merit position located in Des Moines, Iowa.

Qualifications

• Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
• Equivalency: two years of education and/or full-time experience as described in number one.
• Sixteen years?—minimum durations described: six months of full-time work in state executive branch as Administrative Support Assistant 2 or eighteen months as Administrative Support Assistant 1.

Responsibilities

• Communicate with applicants by phone, email, and written correspondence to provide guidance on licensure requirements.
• Review licensure applications to ensure completeness, accuracy, and compliance with administrative rules.
• Enter and maintain records in electronic licensing systems and databases.
• Process licensure fees, issue licenses and certificates, and handle confidential documentation.
• Advise applicants on procedures, identify errors or missing information, and draft correspondence as needed.
• Respond to a high volume of inquiries from individuals, schools, and businesses regarding licensure, relocation, or continuing education requirements.
• Provide assistance with license verification, public records requests, and board meetings when requested.
• Collaborate with team members and other staff to support smooth licensing operations.
• Perform other duties as assigned.

Skills

Deadlines management

Organizational skills

Written and verbal communication

Teamwork

Customer service

AIS data processing

Self-motivation

High-volume inquiry handling

Licensing knowledge

Job description

This is a non-merit, temporary position.

Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services – Human Resources Enterprise.

The Iowa Department of Inspections, Appeals, and Licensing (DIAL) is seeking temporary employees to join our regulatory department and serve as licensing specialists within our Professional Licensing Division at our central office near Valley Junction in Des Moines, Iowa.

Who We Are

DIAL’s mission is to Achieve Compliance through Education, Regulation, and Due Process for a Safe and Healthy Iowa. Our goal is to be an effective, efficient and approachable regulatory agency.

DIAL is a multifaceted regulatory agency charged with protecting the health, safety, and well‑being of Iowans, and is comprised of eight core operational divisions: Administrative Hearings, Building & Construction, Health & Safety, Investigations, Labor/OSHA, Licensing, Workers’ Compensation, and Administration.

This position will be located at 6200 Park Avenue in Des Moines.

What We’re Seeking

The successful candidate for this position is a motivated, organized, and detail‑oriented professional to join our Licensing Division. The ideal candidate will thrive in a fast‑paced environment, demonstrate excellent customer service, and maintain the highest standards of accuracy and professionalism.

Desired skills and abilities include:

• Proven ability to meet strict deadlines and manage multiple priorities.
• Strong organizational skills with exceptional attention to detail.
• Excellent written, verbal, and electronic communication skills.
• Ability to work effectively in a team environment and with diverse populations.
• Demonstrated commitment to high‑quality customer service and ethical conduct.
• Experience with data processing, including inputting and retrieving information in automated information systems (AIS) or similar databases.
• Self‑motivated, quick learner able to navigate licensure requirements and administrative rules.
• Comfortable responding to a high volume of inquiries while prioritizing clerical work.
• Flexibility is essential, as you may be required to support multiple licensing boards as needed.

What You’ll Do.

• Communicate with applicants by phone, email, and written correspondence to provide guidance on licensure requirements.
• Review licensure applications to ensure completeness, accuracy, and compliance with administrative rules.
• Enter and maintain records in electronic licensing systems and databases.
• Process licensure fees, issue licenses and certificates, and handle confidential documentation.
• Advise applicants on procedures, identify errors or missing information, and draft correspondence as needed.
• Respond to a high volume of inquiries from individuals, schools, and businesses regarding licensure, relocation, or continuing education requirements.
• Provide assistance with license verification, public records requests, and board meetings when requested.
• Collaborate with team members and other staff to support smooth licensing operations.
• Perform other duties as assigned.

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification.

• 1) Two years of full‑time work experience in general office, clerical, data entry/processing, or related work.
• 2) A total of two years of education and/or full‑time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full‑time experience.
• 3) Current, continuous experience in the state executive branch that includes six months of fulltime work as an Administrative Support Assistant 2 or eighteen months of full‑time work as an Administrative Support Assistant 1.