Program Assistant

Center; San Diego (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

401(k) Match

Full medical, dental, vision

Vacation & holidays

Professional development

Promotion opportunities

Job summary

The Center in San Diego seeks a Program Assistant to support the Adult Housing Services Team. You will be the first contact for participants, provide general program information, and assist with data entry in HMIS and Apricot 360. Strong organizational and interpersonal skills are essential.

This full-time, on-site role in Hillcrest offers an opportunity to serve diverse communities while supporting a trauma-informed, strength-based approach. Competitive benefits apply.

Qualifications

• Education and/or Experience: 1 year of experience providing administrative support and client support to human services programs.
• Fluency in English required.
• Must be comfortable with PC/Windows environments and Microsoft Office.
• Strong ability to manage multiple tasks with shifting priorities.

Responsibilities

• Acts as first point of contact for program participants and links to team members.
• Records client needs, plans, and service points accurately.
• Assists with HMIS and Apricot 360 data entry to meet grant and contract needs.
• Schedules and plans team meetings and room reservations.

Skills

Fluency in English

Microsoft Office

Data entry

Multitasking

Client support

Trauma-informed approach

Education

Bachelor's degree in a human service-related field

Tools

Apricot 360

HMIS

Job description

WELCOME TO YOUR CENTER!

Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported. As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client-centered, trauma-informed care. The Center currently has over 75 staff working at five facilities across San Diego County.

POSITION SUMMARY

Reporting to the Adult Housing Services Manager, the Program Assistant provides support and assistance to the Adult Housing Services Team. The Program Assistant works collaboratively with the Adult Housing Services Team and provides resources to program participants who may be experiencing homelessness and/or housing instability, provides administrative support, and assists with all programs related administrative tasks. The Program Assistant is expected to be punctual with timely and regular attendance.

PRIMARY ROLES & RESPONSIBILITIES:

Client Support:

• Serves as first point of contact for program participants to provide general program information and linkages to other members of the Adult Housing Service Team.
• Answers phone calls and responds in a warm and responsive manner, offering support to persons inquiring about services.

Record Management and Reporting:

• Maintains accurate documentation of client needs, plans, and service points.
• Assists with data entry into the region’s Homeless Management Information System (HMIS) and Apricot 360 Case Management software to adhere to grant and contract compliance requirements.
• Assists in the completion of monthly reports for funder reports as needed.

Administrative Tasks:

• Assists with scheduling and planning team meetings.
• Scheduling room reservations
• Performs other clerical duties as needed.

Other Responsibilities:

• Duties needed to help drive our vision, fulfill our mission, and abide by our organization's values.

Required Qualifications:

• Education and/or Experience: 1 year of experience providing administrative support and client support to human services programs.
• Language Skills: Fluency in English required.
• Computer/Office Equipment Skills: Must be comfortable working in PC/Windows-based environments. Must have strong proficiency with Microsoft Office.
• Other Qualifications:
  • Demonstrated ability to manage multiple tasks with shifting priorities.
  • Must demonstrate competence in working with diverse populations.
  • Those with lived experience as a member of a historically under-served community are encouraged to apply.
  • Must demonstrate competence in using strength-based, trauma-informed, and Motivational Interviewing Techniques.

preferred QUALIFICATIONS:

• Education: Bachelor's degree in a human service-related field.
• Language: Fluency in Spanish.
• Experience: 2 or more years of experience providing administrative support and client support to human services programs. 1 year or more of experience working for a program that serves people living with mental illness, substance abuse disorders, and/or people experiencing homelessness.
• Other Qualifications: Knowledgeable about current issues related to the LGBTQIA+ community, trauma-informed care, and barriers to housing.

WORK LOCATION:

• On- site, in the office, with occasional work outside of the office in the community.
• Office in the Hillcrest Neighborhood in the City of San Diego.

COMPENSATION & BENEFITS:

• Compensation: The pay range for this position is $23.00/hour and is commensurate with experience. This is a Full-Time, Regular Non-Exempt position.
• Benefits: The CENTER offers a robust benefits package, inclusive of Competitive Pay Scales, 401(k) Retirement Plan (with company match), Full Medical, Dental, Vision, and Chiropractic Health Coverage, Out-of-Pocket Optional Coverage for Spouses, Domestic Partners, and Dependent Children, Full-time and Part-Time Schedules, Generous Vacation and Holiday Benefits, Professional Training & Development Experiences, Opportunities for Promotion & Advancement

Equal Opportunity Employer

The San Diego LGBTQ Community Center is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.