Case Manager, Permanent Supportive Housing

Center; San Diego (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

401(k) with company match

Full medical, dental, vision

Professional training & development

Job summary

The Center in San Diego is seeking a dedicated Case Manager to support participants of the Karibu Permanent Supportive Housing Program. You will conduct intakes, assessments, and develop individualized plans to help clients achieve housing stability and self-sufficiency.

You will provide crisis support, coordinate resources, and collaborate with partners to ensure comprehensive care for diverse populations in a trauma-informed, strength-based framework.

Qualifications

• 1 year of experience providing case management to people experiencing homelessness or at risk.
• Fluency in English required.
• Comfort with PC/Windows-based environments and Microsoft Office.
• Ability to manage multiple tasks with shifting priorities.
• Experience working with diverse populations including LGBTQ communities encouraged.

Responsibilities

• Conduct intakes, assessments, and evaluations with clients.
• Provide links to mental health, substance abuse, educational, and career development services.
• Provide ongoing case management, crisis intervention, conflict resolution, and stabilization services.
• Collaborate with internal and external providers to support client care plans.
• Assist clients with adherence to housing quality standards and attend housing unit inspections.
• Organize community building events and coordinate workshops.

Skills

Case management

Crisis intervention

Trauma-informed care

Motivational Interviewing

Education

Bachelor's degree in social service-related field

Tools

Microsoft Office

Job description

WELCOME TO YOUR CENTER!

Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported. As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client-centered, trauma-informed care. The Center currently has over 75 staff working at five facilities across San Diego County.

POSITION SUMMARY

The Case Manager is responsible for providing case planning, individualized supportive services, conducting assessments, organizing community-building events, facilitating workshops, and crisis support to participants of The Center's Karibu Permanent Supportive Housing Program. The case manager works collaboratively with a team in a trauma-informed and goal-oriented way to help resolve housing challenges of program participants who live with disabilities achieve housing stability and self-sufficiency.

PRIMARY ROLES & RESPONSIBILITIES:

Client Support:

• Conduct intakes, assessments, and evaluations with clients.
• Provide links to mental health services, substance abuse services, educational services, career development services, and other relevant resources.
• Provide ongoing case management, crisis intervention, conflict resolution, and stabilization services to participants enrolled in the program.
• Collaborate with internal and external providers to support client care plans.
• Assist clients with adherence to housing quality standards and attend housing unit inspections.
• Organize community building events and coordinate workshops that promote client well-being and self-sufficiency

Record Management and Reporting:

• Complete individualized service plans and self-sufficiency tools.
• Maintain accurate documentation of client's goals and needs, case management plans, and service entries into internal data systems.
• Enter program data and outcomes into the region's Homeless Management Information System (HMIS) to adhere to grant and contract compliance.
• Document thorough case notes that accurately reflect client progress toward individualized case management goals.
• Assist with the completion of monthly narrative reports for funder reports.

Required Qualifications:

• Education and/or Experience: 1 year of experience providing case management services to people experiencing homelessness or at risk of homelessness.
• Language Skills: Fluency in English required.
• Computer/Office Equipment Skills: Must be comfortable working in PC/Windows-based environments. Must have strong proficiency with Microsoft Office.
• Other Qualifications:
  • Demonstrated ability to manage multiple tasks with shifting priorities.
  • Must demonstrate competence in working with diverse populations. Those with lived experience as a member of a historically under-served community (i.e., low-income, communities of color, LGBTQ communities, immigrant communities, etc.) are strongly encouraged to apply.
  • Must demonstrate competence in using strength-based, trauma-informed, and Motivational Interviewing Techniques.
  • Reliable transportation, a valid driver's license, and auto insurance.

preferred QUALIFICATIONS:

• Education: Bachelor's degree in a social service-related field.
• Language: Fluency in Spanish.
• Experience: 2 or more years of experience providing case management services to people experiencing homelessness or at risk of homelessness. 1 year or more of experience providing case management services to people living with mental illness and/or substance use disorders.
• Other Qualifications: Knowledgeable about current issues related to the LGBTQIA+ community and people experiencing homelessness.

WORK LOCATION:

• On- site, in the office, and with program participants in the field.
• Office in the East Village Neighborhood in the City of San Diego.

COMPENSATION & BENEFITS:

• Compensation: The pay range for this position is $23.00/hour- $25.00/hour and is commensurate with experience. This is a Full-Time, Regular Non-Exempt position.
• Benefits: The CENTER offers a robust benefits package, inclusive of Competitive Pay Scales, 401(k) Retirement Plan (with company match), Full Medical, Dental, Vision, and Chiropractic Health Coverage, Out-of-Pocket Optional Coverage for Spouses, Domestic Partners, and Dependent Children, Full-time and Part-Time Schedules, Generous Vacation and Holiday Benefits, Professional Training & Development Experiences, Opportunities for Promotion & Advancement

Equal Opportunity Employer

The San Diego LGBTQ Community Center is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.