Bilingual Case Manager

The San Diego LGBT Community Center; San Diego (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

401(k) with company match

Health coverage

Paid time off

Professional development

Job summary

The San Diego LGBTQ Community Center is seeking a Case Manager to support housing stability through trauma-informed, wrap-around services. You will conduct screenings, connect clients with mental health, substance use, education, and career resources, and work within a collaborative team.

On-site at our Hillcrest office, you will document progress, maintain records in HMIS, and help prepare monthly funder reports while upholding equity and client-centered care.

Qualifications

• 1 year of experience providing case management services to people experiencing homelessness or at risk of homelessness.
• Fluency in English and Spanish required.
• Proficiency with Microsoft Office and PC-based environments.
• Ability to manage multiple tasks with shifting priorities.

Responsibilities

• Conduct intakes, assessments, and evaluations with new clients.
• Provide links to mental health services, substance abuse services, educational services, career development services, and other relevant resources.
• Provide ongoing case management, crisis intervention, conflict resolution, and stabilization services to participants enrolled in the program.
• Complete individualized service plans and self-sufficiency tools.
• Enter program data and outcomes into HMIS and assist in monthly funder reports.

Skills

Bilingual English/Spanish

Case management

Trauma-informed approach

Motivational Interviewing

Microsoft Office

Education

Bachelor's degree in social services-related field

Experience with homelessness services

Tools

Microsoft Office

Job description

WELCOME TO YOUR CENTER!

Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported. As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client-centered, trauma-informed care. The Center currently has over 75 staff working at five facilities across San Diego County.

WELCOME TO YOUR CENTER!

Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported. As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client-centered, trauma-informed care. The Center currently has over 75 staff working at five facilities across San Diego County.

Position Summary

The Case Manager is responsible for providing case planning, implementing outreach to eligible participants, conducting assessments, and crisis intervention to participants of The Center's expanding LGBTQ affirming wrap around and support services. The case manager works collaboratively with a team in a trauma-informed, and goal-oriented way to help resolve the housing stability of program participants.

Primary Roles & Responsibilities

Client Support

• Conduct intakes, assessments, and evaluations with new clients.


• Provide links to mental health services, substance abuse services, educational services, career development services, and other relevant resources.


• Provide ongoing case management, crisis intervention, conflict resolution, and stabilization services to participants enrolled in the program.

Record Management And Reporting

• Complete individualized service plans and self-sufficiency tools.


• Maintain accurate documentation of client's goals and needs, case management plans, and service entries into internal data systems.


• Enter program data and outcomes into the region's Homeless Management Information System (HMIS) to adhere to grant and contract compliance.


• Document thorough case notes that accurately reflect client progress toward individualized case management goals.


• Assist in the completion of monthly narrative reports for funder reports.

Other Responsibilities

• Duties needed to help drive our vision, fulfill our mission, and abide by our organization's values.

Required Qualifications

• Education and/or Experience: 1 year of experience providing case management services to people experiencing homelessness or at risk of homelessness.


• Language Skills: Fluency in English and Spanish required.


• Computer/Office Equipment Skills: Must be comfortable working in PC/Windows-based environments. Must have strong proficiency with Microsoft Office.


• Other Qualifications:


• Demonstrated ability to manage multiple tasks with shifting priorities.


• Must demonstrate competence in using strength-based, trauma-informed, and Motivational Interviewing Techniques.


• Reliable transportation, a valid driver's license, and auto insurance.

Preferred Qualifications

• Education: Bachelor's degree in a social service-related field.


• Experience: 2 or more years of experience providing case management services to people experiencing homelessness or at risk of homelessness.


• Other Qualifications: Knowledgeable about current issues related to the LGBTQIA+ community and people experiencing homelessness.

WORK LOCATION

• On- site, in the office and with program participants in the field.


• Office in the Hillcrest Community in the City of San Diego.

Compensation & Benefits

Compensation: The pay range for this position is $23.00/hour- $25.00/hour and is commensurate with experience. This is a Full-Time, Regular Non-Exempt position.

Benefits: The CENTER offers a robust benefits package, inclusive of Competitive Pay Scales, 401(k) Retirement Plan (with company match), Full Medical, Dental, Vision, and Chiropractic Health Coverage, Out-of-Pocket Optional Coverage for Spouses, Domestic Partners, and Dependent Children, Full-time and Part-Time Schedules, Generous Vacation and Holiday Benefits, Professional Training & Development Experiences, Opportunities for Promotion & Advancement

Equal Opportunity Employer

The San Diego LGBTQ Community Center is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.