Program Assistant

San Diego LGBT Community Center; San Diego (CA); On-site; USD 46,000 - 50,000; Full time

Benefits offered by this job

401(k) Retirement Plan (with company 3

Full Medical, Dental, Vision, and…

Job summary

The San Diego LGBTQ Community Center is seeking a Program Assistant to support the Adult Housing Services Team. This on-site role provides resources to participants facing homelessness and housing instability, plus administrative support to the program.

You will handle client information with care, enter data into HMIS/Apricot 360, assist with monthly funder reports, and help coordinate meetings and room bookings.

Qualifications

• 1 year of admin and client-support experience in human services.
• Fluent English required.
• Proficient with Microsoft Office in a PC/Windows environment.
• Able to manage multiple tasks with shifting priorities; diverse populations experience; trauma-informed and motivational interviewing familiarity.

Responsibilities

• Serve as the first contact for program participants and provide information.
• Answer calls with warm, responsive support and connect to services.
• Maintain client needs and service points documentation.
• Assist with HMIS and Apricot 360 data entry to support grants.
• Prepare monthly funder reports as needed.
• Schedule and plan team meetings and room reservations.
• Perform other clerical duties as needed.
• Support organization values and mission.

Skills

English fluency

Multitasking

Diversity awareness

Lived experience

Trauma-informed

Motivational Interviewing

Education

Bachelor's degree in human services or related field

Tools

Microsoft Office

Windows PC

Job description

WELCOME TO YOUR CENTER!

Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported. As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client-centered, trauma-informed care. The Center currently has over 75 staff working at five facilities across San Diego County.

POSITION SUMMARY

Reporting to the Adult Housing Services Manager, the Program Assistant provides support and assistance to the Adult Housing Services Team. The Program Assistant works collaboratively with the Adult Housing Services Team and provides resources to program participants who may be experiencing homelessness and/or housing instability, provides administrative support, and assists with all programs related administrative tasks. The Program Assistant is expected to be punctual with timely and regular attendance.

PRIMARY ROLES & RESPONSIBILITIES:

Client Support:

• Serves as first point of contact for program participants to provide general program information and linkages to other members of the Adult Housing Service Team.
• Answers phone calls and responds in a warm and responsive manner, offering support to persons inquiring about services.

Record Management and Reporting:

• Maintains accurate documentation of client needs, plans, and service points.
• Assists with data entry into the region's Homeless Management Information System (HMIS) and Apricot 360 Case Management software to adhere to grant and contract compliance requirements.
• Assists in the completion of monthly reports for funder reports as needed.

Administrative Tasks:

• Assists with scheduling and planning team meetings.
• Scheduling room reservations
• Performs other clerical duties as needed.

Other Responsibilities:

• Duties needed to help drive our vision, fulfill our mission, and abide by our organization's values.

Required Qualifications:

• Education and/or Experience: 1 year of experience providing administrative support and client support to human services programs.
• Language Skills: Fluency in English required.
• Computer/Office Equipment Skills: Must be comfortable working in PC/Windows-based environments. Must have strong proficiency with Microsoft Office.
• Other Qualifications:
  • Demonstrated ability to manage multiple tasks with shifting priorities.
  • Must demonstrate competence in working with diverse populations.
  • Those with lived experience as a member of a historically under-served community are encouraged to apply.
  • Must demonstrate competence in using strength-based, trauma-informed, and Motivational Interviewing Techniques.

preferred QUALIFICATIONS:

• Education: Bachelor's degree in a human service-related field.
• Language: Fluency in Spanish.
• Experience: 2 or more years of experience providing administrative support and client support to human services programs. 1 year or more of experience working for a program that serves people living with mental illness, substance abuse disorders, and/or people experiencing homelessness.
• Other Qualifications: Knowledgeable about current issues related to the LGBTQIA+ community, trauma-informed care, and barriers to housing.

WORK LOCATION:

• On- site, in the office, with occasional work outside of the office in the community.
• Office in the Hillcrest Neighborhood in the City of San Diego.

COMPENSATION & BENEFITS:

• Compensation: The pay range for this position is $23.00/hour and is commensurate with experience. This is a Full-Time, Regular Non-Exempt position.
• Benefits: The CENTER offers a robust benefits package, inclusive of Competitive Pay Scales, 401(k) Retirement Plan (with company match), Full Medical, Dental, Vision, and Chiropractic Health Coverage, Out-of-Pocket Optional Coverage for Spouses, Domestic Partners, and Dependent Children, Fulltime and Part-Time Schedules, Generous Vacation and Holiday Benefits, Professional Training & Development Experiences, Opportunities for Promotion & Advancement

Equal Opportunity Employer

The San Diego LGBTQ Community Center is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.