Sr Program Administrator

Sanmina-SCI Systems de México; Huntsville (AL); On-site; USD 60,000 - 80,000; Full time

Job summary

Sanmina-SCI Systems de México is looking for a Sr Program Administrator in Huntsville, Alabama. This role involves managing supply commitments, coordinating customer reporting, and ensuring customer satisfaction through effective communication and administration. Candidates should have 4–6 years of program administrator experience in a manufacturing environment, along with proficiency in Microsoft Word and Excel. This position requires U.S. citizenship due to ITAR regulations. Sanmina is committed to providing equal employment opportunities.

Qualifications

• Experience in a manufacturing environment is crucial.
• Proficiency in Microsoft Word and Excel required.
• U.S. Citizenship or lawful permanent residency needed for ITAR compliance.

Responsibilities

• Administer the supply-commit process effectively.
• Utilize backlog analyzer for order management.
• Escalate customer care issues to the Program Manager.
• Coordinate customer reports and ensure timely distribution.

Skills

Order management performance

Supply commitment coordination

Customer relationship management

Microsoft Word

Microsoft Excel

Education

4–6 years program administrator experience in a manufacturing environment

Job description

Sr Program Administrator

Job Purpose

Interacts with customers, company sales and/or service representatives to handle a variety of pre‑sales service functions. Receives customer requests and prepares documents or trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with the status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensures service information is accessible by sorting and filing documents or forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.

Nature of Duties/Responsibilities

• Supply Commits
  • Administer the supply‑commit process.
  • Coordinate the supply‑commit process in conjunction with purchasing, planning, production and program management.
  • Communicate order status and commitments to the customer.
  • Coordinate commit improvement and reschedule requests.
  • Escalate to the Program Manager and relevant plant personnel to resolve any demand and supply conflicts.
  • Facilitate the resolution of standard planning or ordering requests with the customer and the site.
  • Establish formal commit communication with the customer on a weekly or daily basis.
• Demand Management
  • Utilize the backlog analyzer to improve order‑management performance.
  • Understand the customer contract terms and their implications on the order process.
  • Understand the product lead‑time portfolio and its implications on the order process.
  • Maintain complete and detailed files on all customer demand and the resulting MDS/MRP execution.
  • Generate and maintain the customer’s waterfall analysis.
• Customer Management
  • Escalate potential customer‑care issues between SANMINA‑SCI and the customer to the Program Manager.
  • Participate in the generation of quarterly customer account reviews.
  • Support operations in all customer‑related activities.
  • Build and promote a healthy business relationship between SANMINA‑SCI and the customer.
  • Coordinate all engineering changes and their impact on product deliveries, pricing, etc.
• Customer Reporting/Administration
  • Coordinate all customer reports; reports are prepared by the appropriate CFT owner and issued to the customer on time.
  • Support QBR preparation.
  • Maintain customer report profiles (detail report, content, owner, frequency of distribution).

Education / Experience

4–6 years program administrator experience in a manufacturing environment. Experience with computers and Microsoft Word and Excel.

This is an ITAR facility and applicant must be a US Citizen or a lawful permanent resident.

Sanmina is an Equal Opportunity Employer and complies with all applicable federal, state and local laws.