Program Administrator

Sanmina; San Jose (CA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO)

Savings plan

Job summary

Sanmina Corporation is seeking a Program Administrator to handle the administrative aspects of our program, collaborating with the Program Manager and multiple departments to ensure on-time delivery and strong customer relationships.

The role involves processing returns (RMA), updating databases, and reporting on equipment status, pricing, and deliveries. Requires 2+ years in customer service or program administration and strong communication skills.

Qualifications

• Proficient in Microsoft Office; Excel, Word, PowerPoint.
• 2+ years of experience in customer service or program administration.
• Strong verbal and written communication skills.
• Ability to work independently and quickly under pressure in a fast-paced environment.

Responsibilities

• Assist in managing the business relationship between the customer and the manufacturing facility to meet/exceed expectations.
• Help manage customer backlog to meet on-time delivery, resolve AR issues, drive E&O resolution and report key business indicators.
• Manage all commercial aspects: product margin, pricing, RMAs, and ECOs with the customer.
• Understand contractual obligations and ensure they are fulfilled (payment, delivery, invoicing).

Skills

MS Office proficiency

Verbal and written communication

Customer service orientation

Program administration

Job description

Job Description

Sanmina Corporation (Nasdaq: SANM) is a leading integrated manufacturing solutions provider serving the fastest-growing segments of the global Electronics Manufacturing Services (EMS) market. Recognized as a technology leader, Sanmina Corporation provides end-to-end manufacturing solutions, delivering superior quality and support to Original Equipment Manufacturers (OEMs) primarily in the communications networks, defense and aerospace, industrial and semiconductor systems, medical, multimedia, computing and storage, automotive and clean technology sectors. Sanmina Corporation has facilities strategically located in key regions throughout the world.

Job Purpose

Responsible for all administrative aspects of the program. Works closely with the Program Manager and with various departments to meet program delivery goals. Maintains direct contact with customers and with operations personnel to ensure positive relationships are maintained and customer expectations are met. Provides customer reporting. Receives customer requests and prepares documents related to processing returns (RMA). Updates databases. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.

Nature Of Duties / Responsibilities

• The Program Administrator will assist in managing the business relationship between assigned customer and the manufacturing facility to ensure that customer expectations are met and/or exceeded.
• This person will also help in managing customer backlog to meet required on time delivery, resolving AR issues, driving E&O resolution and reporting key business indicators.
• The Program Administrator will be managing all commercial aspects of the business including product margin, product pricing (Price effectivity, Inventory Re-valuation), RMAs, and ECO's with the customer.
• This person must understand contractual obligations by all parties and ensure that they are fulfilled (e.g. payment, delivery, inv, etc).

Education and Experience

• Must be proficient in Microsoft Office; Excel, Word, PowerPoint.
• 2+ years of experience in customer service or program administration.
• Strong verbal and written communication skills.
• Must be able to work independently & quickly while under pressure in a fast paced environment.

Equal Opportunity Employer

Sanmina is an Equal Opportunity Employer.

Salary and Benefits

Salary Range (annual): $50,000 - $55,000. Actual base pay within this range (determined at the offer stage) will be based on a candidate's years of relevant work experience, education, certifications, and skills, and is just one element of our total rewards package. The total rewards package also includes a variety of benefits, including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business and, depending on the role, may include eligibility for restricted stock unit awards and participation in a discretionary bonus program.