PROGRAM ASSISTANT

US-Naval-Education-and-Training-Command; Florida; On-site; USD 38,000 - 46,000; Full time

Job summary

US-Naval-Education-and-Training-Command is seeking a Program Assistant in the Fleet Services Branch, Advancement Execution & Support Division, Navy Advancement Center of NETPDC. The role requires at least one year of specialized experience in federal service or equivalent, including data management, records maintenance, and high-volume mail operations.

The position emphasizes administering web-based data systems, handling inquiries, and producing clear correspondence.

Qualifications

• Specialized experience administering a web-based data management program.
• Experience researching, correcting, and maintaining records in a records management system such as NEAS.
• Proven ability to respond to email and call-center inquiries.
• Ability to use software to prepare, format, and proofread correspondence, forms, and reports.
• Experience handling high volume mail-center or scan-center tasks with accuracy.

Responsibilities

• Administer and maintain web-based data management systems.
• Research and correct records in the Navy Enlisted Advancement System or similar systems.
• Respond to email and call-center inquiries in a timely manner.
• Prepare and proofread correspondence, forms, and reports using standard software.
• Sort, log, and route mail, and index documents to meet quality standards.

Skills

Web data management

Records management

Email support

Office software

Quality control

Tools

NEAS

Job description

You will serve as a Program Assistant in the Fleet Services Branch, Advancement Execution & Support Division, Navy Advancement Center of NETPDC. Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-05 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following:

• 1) Administering a web-based data management program;
• 2) Researching, correcting and maintaining records in a records management system (such as Navy Enlisted Advancement System(NEAS));
• 3) Responding to email and call-center inquiries;
• 4) Utilizing computer software programs to prepare, format, and proofread correspondence, forms, and reports;
• 5) Working within high volume mail-center and/or scan-center sorting, logging, and routing correspondence, and scanning, indexing, and verifying documents for quality and accuracy to meet established production and accuracy standards.

Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.