Program Assistant

TRC Talent Solutions; Columbia (SC); In loco; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

The gobravvo Program Assistant supports administrative and operational functions of program services. You will be a key contact for clients, staff, and partners, handling referrals, maintaining records, and ensuring smooth office operations in a fast-paced environment.

This role emphasizes confidentiality, accuracy, and strong organizational skills. Candidates should be detail-oriented, dependable, and able to manage multiple tasks while delivering high-quality service and timely responses.

Competenze

• High school diploma or equivalent is required.
• Experience in administrative, office support, or customer service roles is preferred but not required.
• Proficiency in Microsoft Office and general computer literacy is essential.

Mansioni

• Manage and process a large volume of referrals accurately and efficiently.
• Provide professional, courteous customer service to clients, staff, and community partners.
• Respond to phone calls, emails, and general inquiries regarding program services in a timely manner.
• Maintain accurate records, files, and data entry systems while ensuring strict confidentiality.
• Assist with scheduling appointments, coordinating services, and supporting program activities.
• Perform general administrative duties such as filing, scanning, and preparing documents.
• Support daily office operations and provide assistance to team members as needed.
• Review referral documentation for completeness and accuracy.
• Enter, update, and maintain referral information in electronic databases and tracking systems.

Conoscenze

Communication

Organization

Multitasking

Customer service

Data entry

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

The Program Assistant plays a crucial role in supporting the daily administrative and operational functions of program services within our organization. As a Program Assistant, you will serve as a key point of contact for clients, staff, and partner agencies, ensuring smooth referral management, efficient office operations, and high-quality customer service. This full-time position requires strong organizational skills, attention to detail, and the ability to manage multiple tasks in a dynamic, fast-paced environment. The Program Assistant position is an excellent opportunity for individuals seeking to build their administrative career while contributing to the success of impactful program services.

Working as a Program Assistant provides the chance to develop valuable professional skills, including referral management, data entry, office administration, and customer service. The role involves processing a high volume of referrals, maintaining confidential records, and supporting the program team with a variety of tasks. With a focus on accuracy and efficiency, the Program Assistant ensures that all program operations are conducted in compliance with agency policies and procedures.

Program Assistant - Summary

The Program Assistant is responsible for providing comprehensive administrative support to ensure the efficient delivery of program services. This includes managing referrals, maintaining records, assisting with scheduling, and supporting both clients and staff. The position is designed for individuals who are detail-oriented, dependable, and capable of handling a variety of administrative tasks with professionalism and confidentiality.

Duties & Responsibilities

• Manage and process a large volume of incoming referrals accurately and efficiently.
• Provide professional, courteous customer service to clients, staff, and community partners.
• Respond to phone calls, emails, and general inquiries regarding program services in a timely manner.
• Maintain accurate records, files, and data entry systems while ensuring strict confidentiality.
• Assist with scheduling appointments, coordinating services, and supporting program activities.
• Perform general administrative duties such as filing, scanning, and preparing documents.
• Support daily office operations and provide assistance to team members as needed.
• Review referral documentation for completeness and accuracy.
• Enter, update, and maintain referral information in electronic databases and tracking systems.
• Monitor referral status and follow up with clients, providers, and partner agencies as necessary.
• Coordinate intake and scheduling processes to ensure timely service delivery.
• Maintain organized and confidential client records in compliance with agency policies and procedures.
• Perform other duties as assigned by program leadership.

Salary & Benefits

• Competitive hourly pay rate as outlined during the interview process.
• Opportunity to gain experience in a respected organization and expand professional skills in program administration.
• Potential to work with a supportive and collaborative team environment.
• Access to resources and training to enhance administrative capabilities.

Qualifications & Requirements

• High school diploma or equivalent required.
• Previous experience in administrative, office support, or customer service roles is preferred but not required.
• Strong communication, organizational, and multitasking skills are essential.
• Proficiency in Microsoft Office applications and general computer literacy.
• Ability to work independently as well as collaboratively within a team environment.
• Must be able to pass a background check, as required for the position.

Ideal Candidate Snapshot

• Organized and detail-oriented, able to manage multiple tasks with accuracy.
• Excellent interpersonal skills and a commitment to providing high-quality customer service.
• Flexible and adaptable, with the ability to thrive in a fast-paced setting.
• Reliable, punctual, and professional in all interactions.
• Proactive in identifying and resolving administrative challenges.

Other Relevant Information

• This Program Assistant position offers the opportunity to make a meaningful impact by supporting essential program services and ensuring that clients receive timely assistance with their needs.
• Working as a Program Assistant provides exposure to a variety of administrative responsibilities and the chance to collaborate with a dedicated team focused on service excellence.
• Candidates who are passionate about organization, process improvement, and client support are encouraged to apply for this rewarding administrative opportunity.