PROGRAM ASSISTANT-HOURLY

Resources for Human Development; Claymont (DE); On-site; USD 35,000 - 42,000; Full time

Job summary

Resources for Human Development seeks a proactive Program Assistant to provide essential administrative and clerical support for the ACT/ACT Plus program in a nonprofit behavioral health setting.

You will serve as a primary contact, manage records, assist with financial documentation, and help coordinate office activities for staff, participants, and external partners. Strong communication and organizational skills are required.

Qualifications

• Education and experience as listed: High School diploma or GED required; Associate’s degree or coursework preferred.
• 2–3 years of administrative support or office coordination experience in healthcare, human services, or nonprofit settings.
• Strong written and verbal communication, organizational, and record-keeping skills.

Responsibilities

• Provide administrative and clerical support to program leadership and staff.
• Maintain organized filing systems and accurate record retention.
• Assist with data entry, financial record-keeping, and documentation.
• Support scheduling, meetings, event planning, and office operations.
• Deliver professional customer service to internal and external stakeholders.

Skills

Verbal communication

Written communication

Organization

Customer service

Attention to detail

Time management

Confidentiality

Teamwork

Multi-tasking

Problem solving

Education

High School diploma or GED

Associate’s degree or coursework in Business Administration/Office Admin/Accounting/Human Services

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Office equipment & technology

Job description

The Program Assistant provides administrative, clerical, and operational support to ensure the efficient day‑to‑day functioning of the ACT/ACT Plus program. This position serves as a key administrative resource for program staff, leadership, participants, and external stakeholders by managing communications, maintaining records, supporting financial processes, and coordinating office activities.

The Program Assistant serves as the first point of contact for the office and plays an important role in creating a professional, organized, and responsive environment while supporting the delivery of behavioral health services and program operations.

Administrative Support

• Provides administrative and clerical support to program leadership and staff.
• Performs routine office duties including typing, filing, copying, scanning, and document management.
• Maintains organized filing systems and ensures accurate record retention.
• Prepares correspondence, forms, reports, spreadsheets, and other documents as needed.
• Supports scheduling, coordination, and administrative activities for program staff.
• Assists with data entry, record maintenance, and reporting requirements.
• Maintains office supplies and assists with procurement and inventory management.
• Supports event planning, meeting coordination, and special projects as assigned.

Front Office & Communication Support

• Serves as the primary point of contact for office visitors, participants, vendors, and callers.
• Answers telephone calls and directs inquiries to appropriate staff members.
• Takes and distributes messages accurately and promptly.
• Assists with maintaining communication flow throughout the office.
• Receives, processes, and distributes incoming mail, facsimiles, and other communications.
• Provides professional and courteous customer service to internal and external stakeholders.
• Represents the organization professionally in all interactions.

Records & Financial Support

• Maintains and updates filing systems to ensure accurate documentation and compliance.
• Assists with client‑related financial processes and documentation.
• Supports management of participant funds, expenses, and financial tracking activities.
• Assists home managers and program staff with organizing and maintaining financial records.
• Ensures documentation is completed accurately and maintained according to organizational standards.
• Supports audits, reviews, and documentation requests as required.

Other Responsibilities

• Supports overall program workflow and operational efficiency.
• Collaborates with program staff and leadership to meet operational needs.
• Assists with documentation, reporting, and compliance requirements.
• Supports implementation of organizational policies and procedures.
• Participates in meetings, trainings, and professional development activities.
• Maintains confidentiality of participant, employee, and organizational information.
• Demonstrates professionalism, sound judgment, and customer service excellence.
• Performs additional duties and special projects as assigned.

Responsible for Adherence

• The By‑Laws of the Corporation and as set forth in the Articles of Incorporation.

Job Qualifications

• Education and Experience – Required High School Diploma or GED.
• Preferred Education and Experience Associate’s Degree or college coursework in Business Administration, Office Administration, Accounting, Human Services, or related field.
• Two (2) to three (3) years of administrative assistant, office coordinator, front office, or clerical support experience.
• Experience working in healthcare, behavioral health, human services, or nonprofit environments.
• Experience supporting financial record‑keeping and office operations.

Required Skills

• Strong verbal and written communication skills.
• Strong organizational and administrative abilities.
• Excellent customer service and interpersonal skills.
• Ability to manage multiple priorities and deadlines.
• Strong attention to detail and documentation accuracy.
• Ability to maintain accurate records and filing systems.
• Knowledge of office procedures and professional business communications.
• Ability to work independently and collaboratively within a team environment.
• Ability to maintain confidentiality and professionalism.
• Proficiency with Microsoft Word, Excel, Outlook, Office applications, office equipment and technology systems.

Professional Competencies

• Administrative & Organizational Skills – Demonstrates strong organizational abilities through effective record‑keeping, filing, scheduling, and administrative support.
• Communication Skills – Communicates professionally and effectively through verbal and written interactions with staff, participants, vendors, and community partners.
• Customer Service & Professional Presence – Serves as a welcoming and professional representative of the organization while providing exceptional service to all stakeholders.
• Attention to Detail – Maintains accuracy and completeness in documentation, financial records, correspondence, and reporting activities.
• Technical & Office Systems Proficiency – Utilizes office technology, software applications, and administrative systems effectively and efficiently.
• Time Management & Task Coordination – Successfully prioritizes competing responsibilities and supports efficient program operations.
• Teamwork & Collaboration – Works cooperatively with program staff, managers, and leadership to accomplish organizational goals.
• Adaptability & Flexibility – Responds effectively to changing priorities, workload demands, and operational needs.

Vehicle Requirements

• Current driver’s license with acceptable driving record.
• Reliable transportation available as required for business needs.

Equipment & Software

• Telephone systems, cellular phone, computer, copier, scanner, fax machine, calculator, multi‑function office equipment.
• Microsoft Outlook, Word, Excel, Teams, electronic documentation systems, financial tracking systems, agency‑specific software applications.

Physical Demands

• Sitting for extended periods while performing administrative tasks.
• Standing, walking, reaching, filing, and retrieving documents.
• Bending, stooping, lifting, and climbing stairs when necessary.
• Frequent use of computer systems and office equipment.
• Ability to move throughout office and program locations.
• Occasional lifting, moving, or carrying up to 50 pounds.

Working Conditions

• Professional office environment.
• Behavioral health program settings.
• Multiple office and program locations.
• Modern, well‑lit facilities with elevator access where available.

Health & Safety Knowledge

• Bloodborne Pathogens, Right‑to‑Know, HIPAA, Information Privacy & Security Standards, Fire and Safety Regulations, Workplace Safety Procedures.

General Requirements

• Maintain and abide by OSHA requirements and guidelines.
• Observe all Fire and Safety Policies and Procedures.
• Observe all Fiscal, Office, Human Resources, and Personnel Policies and Procedures.
• Observe all Agency Policies and Procedures.
• Observe all HIPAA Policies and maintain confidentiality.
• Attend all required trainings, meetings, and professional development activities.
• Maintain a professional demeanor and exercise sound judgment in all employment duties.
• Support office efficiency, compliance, and customer service excellence.
• Document time worked accurately.

Drug‑Free Workplace Statement

Apis Services maintains a drug‑free workplace. Employees may be subject to drug and alcohol testing in accordance with affiliate policies, state regulations, licensing requirements, post‑incident procedures, or reasonable suspicion protocols.

Legal Statements

Applies to all phases of employment including recruitment, hiring, compensation, benefits, promotion, training, and termination.

From time to time, employees may be assigned additional responsibilities necessary to support program operations and organizational success. Appropriate training will be provided when necessary.