Program Coordinator

AppleOne Employment Services; York (SC); On-site; USD 23,000 - 32,000; Full time

Job summary

AppleOne Employment Services is seeking a Program Coordinator to support a housing assistance program. The role emphasizes organized administration, meticulous paperwork handling, and patient, professional service to applicants, residents, and partners.

Responsibilities include processing applications, recertifications, and housing-related documents; coordinating inspections; and producing reports while maintaining compliance with program guidelines and timelines.

Qualifications

• Strong organizational skills and attention to detail in handling paperwork.
• Able to manage multiple priorities with a patient, professional approach.
• Excellent written and verbal communication abilities.
• Comfort with high volume of calls and emails and inquiries.
• Ability to learn detailed program procedures and maintain confidentiality.

Responsibilities

• Coordinate the application and approval process for housing assistance applicants.
• Review applications, verify income and household information, and maintain records.
• Manage ongoing participant needs, including recertifications and housing transfers.
• Communicate with applicants, residents, landlords, and partners.
• Provide professional, patient customer service and explain program requirements.
• Coordinate housing inspections and review rental documents.
• Prepare reports and ensure compliance with program guidelines and deadlines.
• Monitor program updates and maintain timely processing.

Skills

Administrative experience

Customer service

Organization

Communication

Multitasking

Job description

Are you a highly organized administrative professional who enjoys helping people, managing detailed paperwork, and keeping processes moving smoothly? We’re looking for a dependable, detail-oriented Program Coordinator to support a housing assistance program!

This is a great opportunity for someone with strong administrative, customer service, and organizational skills who can balance multiple priorities while providing helpful, patient support to applicants, residents, and community partners.

• Pay: $20/hour
• Schedule: Monday-Thursday, 8:00 AM-6:00 PM, with an early departure at 5:30 PM on Thursdays (Fridays off!)
• Hours: 37.5 hours per week

What You’ll Do

• Coordinate the application and approval process for housing assistance applicants, ensuring documentation is complete and accurate.
• Review applications, verify income and household information, and maintain organized, up-to-date records.
• Manage ongoing participant needs, including annual recertifications, household changes, and housing transfers.
• Communicate regularly with applicants, residents, landlords
• Respond to questions, explain program requirements, and provide professional, patient customer service.
• Coordinate housing inspections and assist with reviewing rental requests and payment documentation.
• Prepare reports, process required forms, and maintain compliance with program guidelines and deadlines.
• Monitor program updates and follow established procedures to ensure accurate recordkeeping and timely processing.

What We’re Looking For

• Strong administrative or office support experience.
• Excellent organizational skills and attention to detail, particularly when handling paperwork and maintaining files.
• Strong written and verbal communication skills.
• Comfort managing a high volume of phone calls, emails, and customer inquiries.
• The ability to multitask, track applications at different stages, and meet deadlines.
• Patience, professionalism, and a customer-focused approach when working with individuals from diverse backgrounds.
• The ability to learn detailed program procedures, maintain confidentiality, and follow established guidelines.

Preferred Qualifications

Experience in housing assistance, property management, affordable housing, government programs, eligibility processing, or benefits administration is a plus. Familiarity with HUD or the Housing Choice Voucher (formerly Section 8) Program is beneficial but not required for candidates with strong transferable administrative skills.

Why Consider This Opportunity?

Join a role where strong organization, attention to detail, and excellent customer service make a meaningful difference in the community.