Program and Operations Coordinator, GSP

RiseMe; Massachusetts; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Healthcare benefits

Tuition assistance

Work-life balance benefits

Employee discounts

Job summary

Georgetown University is seeking a Program and Operations Coordinator within the Georgetown Scholars Program to oversee daily operations, events, and student staff support for nearly 700 first-generation and low-income students. The role blends administrative logistics with student engagement, data tracking, and advising, ensuring resources and responsive services help students thrive and graduate.

Reporting to the Deputy Director, the coordinator collaborates across offices, manages front desk

Qualifications

• Bachelor's degree required.
• Experience with first-generation and low-income students preferred.
• Experience in an office/educational setting.
• Proficient in Google Drive and Microsoft Office; Canva is a plus.

Responsibilities

• Manage daily operations and reception.
• Oversee space and supply management.
• Support purchasing and expense reporting.
• Recruit, hire, and train student front desk staff.
• Update training materials.
• Coordinate events and alumni advisory meetings.
• Track engagement metrics and student advising.

Skills

Operations

Student advising

Event coordination

Data tracking

Communication

Team collaboration

Education

Bachelor's degree

Master's degree

Tools

Google Drive

Microsoft Office

Excel

Word

Canva

Job description

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Requirements

Job Overview

The Program and Operations Coordinator within the Georgetown Scholars Program (GSP) drives essential operations and serves as a key, welcoming touchpoint for nearly 700 first-generation and low-income students at Georgetown. Operating at the intersection of departmental administration and student engagement initiatives, this role supports daily office logistics, program events, and the student staff team.

By streamlining operations, tracking engagement data, and assisting with student advising programs, the Coordinator ensures GSP students receive the responsive support and robust resources necessary to not just graduate, but thrive.

Duties include but are not limited to:

Daily Operations & Hospitality: Serve as a professional, welcoming touchpoint for students, alumni, faculty, and visitors. Act as an escalation point for complex inquiries from students.

Space & Supply Management: Manage daily reception functions, place facilities requests, order/stock supplies, and oversee the scheduling calendar for the Student Lounge and "flex rooms" used by staff, students, and professors.

Financial Administration: Support purchasing and procurement. Manage and submit departmental expense reports, invoices, and receipts.

Student Employee Support: Assist the Associate Director in recruiting, hiring, training, and supervising student Front Desk Assistants

Update training materials and overall functional knowledge as campus resources change over time.

Event Coordination: Provide logistical and planning support for office initiatives, programming, and bi-annual Alumni Advisory Board meetings

Reserving spaces, ordering supplies, coordinating catering, booking travel, managing invites and event communications, and contributing to overall event strategies (goals and objectives).

Communications: Help manage program outreach and digital presence by updating the website, drafting newsletters, and creating content.

Assessment and Data Tracking: Track and analyze student engagement metrics- including office visits, event turnout, and course attendance to identify trends and ensure program resources proactively address student needs.

Conduct student advising appointments, assist with events (e.g. GSP 101 and mentorship programs), and triage students to appropriate campus resources.

Work Interactions

The Program and Operations Coordinator reports directly to the Deputy Director and provides key day-to-day support across the Event Planning, Student Advising and the Operations and Engagement areas of the department. This person will support the oversight of student workers at our front desk Front Desk Assistants to regularly train them and guide them toward resources, and collaborate closely with other GSP staff to coordinate event logistics and program data. Additionally, the position serves as an administrative liaison to various on-campus student-facing offices, campus partners, and alumni networks to foster a collaborative and deeply supportive community that aligns with Georgetown University’s commitment to equity and holistic student care. The Coordinator will also work closely with our Associate and Assistant Directors in their daily duties.

Requirements and Qualifications

• Bachelor's degree required
• Master’s degree in higher education, student affairs, or a related field preferred
• 1 to 3 years of experience in a professional office setting or educational environment. This can include experience serving in an advisory or leadership capacity to college students as an undergraduate (e.g., Resident Advisor), preferably interacting with first-generation and low-income demographics.
• Experiencing working with first-generation students or students from low-income backgrounds
• A strong understanding of the challenges faced by first-generation or historically underrepresented college students.
• Demonstrated experience using Google Drive and Microsoft Office suite, including Excel and Word.
• Proficiency in utilizing social media platforms, the design platform canva, and creating digital newsletters.
• Proven ability to collaborate with various student-facing departments within a complex institutional framework.

Work Mode Designation

This position has been designated as On Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff positions can be found on the Department of Human Resources website:https://hr.georgetown.edu/mode-of-workdesignation.

Pay Range

The projectedsalary or hourly pay range for this position which represents the full range of anticipated compensation is:

$41,926.00 - $65,090.00

Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors.

Current Georgetown Employees

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Need Assistance

If you are a qualified individual with a disability and need a reasonable accommodations for any part of the application and hiring process, please visit the Office for Equal Opportunity Compliance website for general information about requesting accommodations, as well as information about requesting accommodations specifically for applicants. You also can also contact the Office for Equal Opportunity Compliance at [phone] or [e-mail].

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement

GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.

Benefits

• medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options.

You can learn more about benefits and eligibility on the Department of Human Resources website.