Program Analyst, PMO & Appeals — Remote

Universal Service Administrative Company; United States; On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

FSA

Life Insurance

Paid Time Off

Commuter Benefits

Wellness Programs

Job summary

Universal Service Administrative Company seeks a Program Analyst to support the PMO and Appeals in the Washington, DC area. The role analyzes data to identify improvements, resolves funding issues, and develops performance reports for management and FCC stakeholders.

The candidate should have a Bachelor Degree, 3–4 years of related experience, and strong SQL/data analysis skills. A commitment to process excellence and regulatory compliance is essential for success.

Qualifications

• Bachelor Degree and/or relevant technical training; two years may substitute one year of education.
• Three to four years of related professional experience.
• Proven data analysis, data set collection, and interpretation capabilities.
• Strong SQL fluency and ability to groom complex data sets.
• Experience with IT needs, development cycles, and funding processes.

Responsibilities

• Apply project management standards to major program initiatives and maintain milestones.
• Collaborate with IT, stakeholder engagement, operations and external vendors.
• Develop and improve business processes with internal controls and continuous improvement.
• Document policies, procedures, and process flows for manual and automated tasks.
• Act as a subject matter expert on USAC programs to inform decisions.
• Track metrics and ensure timely delivery of viable solutions.
• Identify process improvements to boost efficiency and regulatory compliance.
• Manage program risk plans and communicate risk data to leadership and FCC.
• Support appeals, complaints and whistleblower processes with governance.
• Perform other duties as assigned.

Skills

SQL

Data Analysis

Data Management

Attention to Detail

Problem Solving

Verbal & Written Communication

Education

Bachelor Degree

Tools

Microsoft Office

SQL Interfaces

Job description

Universal Service Administrative Company seeks a Program Analyst to support the PMO and Appeals in the Washington, DC area. The role analyzes data to identify improvements, resolves funding issues, and develops performance reports for management and FCC stakeholders.

The candidate should have a Bachelor Degree, 3–4 years of related experience, and strong SQL/data analysis skills. A commitment to process excellence and regulatory compliance is essential for success.