Program Analyst - PMO and Appeals

Universal Service Administrative Co. (USAC); Washington (District of Columbia); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

FSA

Life Insurance

Paid Time Off

Commuter Benefits

Wellness Programs

Job summary

USAC, based in Washington, DC, is seeking a Program Analyst to support its mission of universal service. The role focuses on data analysis, process improvement, and risk management across USAC’s core programs.

You will work with management and applicants to resolve issues affecting funding and to develop performance and funding related reports. The ideal candidate has a bachelor's degree and at least three years of relevant experience, with strong SQL skills and the ability to communicate

Qualifications

• Bachelor’s degree required; 3+ years of relevant experience
• Advanced SQL skills and data extraction for reporting
• Experience in telecommunications or funding programs is a plus
• Strong analytical and problem-solving abilities
• Excellent written and verbal communication

Responsibilities

• Apply project management standards to major program initiatives
• Collaborate with internal teams and external vendors to meet timelines
• Design and implement process improvements across teams
• Document policies, procedures, and workflow diagrams
• Serve as subject matter expert on USAC programs
• Track metrics and report on performance indicators
• Identify opportunities to improve efficiency and compliance
• Manage risk-related reporting and remediation actions
• Support compliance activities including appeals and whistleblower processes
• Other duties as assigned

Skills

Data analysis

SQL

Attention to detail

Problem solving

Communication

Education

Bachelor’s degree

Tools

Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio)

Job description

US AC’s target compensation range for a new hire into this position is $60,000 - $75,000 USD per year. Actual salary may vary depending on job-related factors based on knowledge, skills, and experience, as evaluated throughout the interview process. In addition, this position may be eligible for an annual performance bonus. USAC has a comprehensive benefits package that includes Medical, Dental, Vision, 401k, FSA, Life Insurance, Paid Time Off, Commuter Benefits and Wellness Programs.

Our mission to achieve universal service addresses America’s current critical needs to build out broadband capabilities for telehealth, online learning, and keeping families connected. Join us and help USAC accomplish our mission to bridge the digital divide. Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Additional information on USF programs can be found at : https://www.usac.org/about/

Benefits

USAC supports our employees well beyond their salary with a system of benefits that rivals the top organizations in the country. Simply put: if you are committed to improving the lives of others, we are committed to improving yours.

• Medical, Dental, Vision, 401k, FSA, Life Insurance, Paid Time Off, Commuter Benefits and Wellness Programs.
• USAC provides low-premium, top-of-the-line medical, dental, and vision insurance in addition to disability and life coverage.
• Generous 401k contribution, Federal and floating holidays, paid sick leave and vacation time that increases every year.
• Regular telework schedule and opportunities to take professional development courses and training.

A Multicultural Team

We have actively built an organization that doesn’t just celebrate our diversity; we depend on it. The challenges of achieving universal service require creative and unique perspectives. Our accepting and inclusive community will challenge you to grow and learn from others while always recognizing the value of your contribution.

USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused. As USAC continues to support universal service impacting healthcare providers, educators, and consumers, it is critical now more than ever that we hire people equally passionate and committed to helping fulfill our mission. We are currently seeking a dynamic and collaborative professional to serve as Program Analyst.

This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.

Working in a creative and fast-paced environment, the Program Analyst will analyze data to support one of USAC’s four core programs by identifying process improvements and efficiencies, working with management and applicants to resolve issues that may affect funding, develop and manage performance and funding-related reports.

Responsibilities

• Apply best practice project management standards to significant program initiatives to ensure milestones are met on time, and associated processes are efficient.
• Collaborate with various internal teams (i.e., IT, stakeholder engagement, operations, etc.) as well as external vendors and consultants to manage timelines and address challenges.
• Drive business process development and improvement, including establishing strong internal controls. Design new processes and recommend improvements to existing processes, assist in implementation, and create a structure and culture of continuous process improvement across all teams.
• Support management and process owners in the documentation of policies, procedures, job aids, and process flows for manual and automated processes.
• Serve as a subject matter expert of USAC’s programs who can inform critical decisions regarding operational challenges, interdependencies, vendor performance, business requirements, etc.
• Track operational metrics, update design and business process alignment and monitor progress against performance indicators to ensure project delivery of viable solutions.
• Identify business process improvements to advance USAC’s operational efficiencies and regulatory compliance.
• Implement a plan and standard practices to manage program risk.
• Managing risk-related reporting and ensuring relevant process and risk information is communicated to USAC management and the FCC in a manner that facilitates mitigation of risk and remediation of control issues.
• Contribute to compliance related activities including appeals, complaints, and whistleblowers, with an eye towards building solutions into business processes. Ensure audit findings are completed, closed and documented by FCC and USAC management requirements and the agreed action plans.
• Other duties as assigned.

About You

• Bachelor’s degree and/or relevant technical training with no preferred certification. Two years of relevant professional-level work experience may be substituted for one year of required education. A combination of education, experience, and training that provides the necessary knowledge, skills, and abilities to perform the work may be considered.
• A minimum of three (3) years of professional directly related experience.
• Possesses proven track record of data set collection, analysis and interpretation.
• Possesses advanced technical abilities including fluency in SQL and logical expressions to efficiently retrieve and groom data sets.
• Have proven track record of overseeing business IT needs and related development cycle work.
• Experience working in the telecommunications industry, performing audit response functions and/or leveraging financial systems.
• Review and process funding request applications in accordance with established procedures to ensure compliance.
• Maintain consistent daily and weekly productivity levels to support team and annual performance targets.
• Provide guidance and assistance to applicants to facilitate timely and complete applications submissions.
• Provide guidance and support to junior staff by answering questions, reviewing work, and sharing best practices, while actively participating in new hire training through knowledge transfer to ensure a smooth transition and consistent application of program requirement.
• Demonstrated excellence in handling large volumes of workflows simultaneously while maintaining superior attention to details.
• Proactive and highly organized, with strong attention to detail and follow-through with the ability to handle multiple, complex tasks and establish priorities.
• Capacity to work independently without significant guidance and be able to exercise good judgment, taking the initiative when necessary.
• Excellent analytical and proven problem-solving skills.
• Analyze and interpret program data to identify any risks, issues, solutions, and recommendations.
• Demonstrate strong interpersonal skills and have strong verbal and written communication skills.
• The ability to identify and implement continuous process improvement.
• Proficient with the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio.

USAC is an Equal Opportunity Employer.

USAC is committed to providing a safe and healthy workplace for all employees. All offers of employment with USAC are conditioned on completing and passing a background and reference check.