Program Analyst - Contracts Management and Performance (CMP)

U.S. Department of Veterans Affairs; Lakewood (CO); On-site; USD 85,000 - 115,000; Full time

Job summary

The U.S. Department of Veterans Affairs (VHA CMP IEN) seeks a Program Analyst to coordinate and manage the CMP oversight and quality program. You will develop procedures, conduct performance and quality reviews, and address program concerns to support leadership priorities.

The role requires coordinating with VA offices and stakeholders, and applying data-driven analysis to improve operations. Duty locations include Lakewood, CO or Washington, D.C.; salary is determined by location and the

Qualifications

• Specialized experience at GS-12 level or equivalent with healthcare program performance analysis.
• Experience applying qualitative and quantitative methods to evaluate healthcare delivery.
• Ability to prepare reports and communicate findings to management and stakeholders.
• Familiarity with Lean Six Sigma or CPI concepts is desirable.

Responsibilities

• Coordinate and manage oversight, planning, and execution of CMP oversight and quality program.
• Develop procedures, conduct performance and quality reviews, and address program concerns.
• Monitor corrective actions, evaluate contractor performance, and support leadership priorities.
• Analyze data, develop KPIs, and prepare reports and dashboards for decision making.

Skills

Specialized experience

Program analysis

Qualitative & quantitative methods

Reporting & communications

Performance measurement

Job description

Summary

This position is located in the Veterans Health Administration (VHA) within the Contracts Management and Performance (CMP) Directorate of Integrated External Networks (IEN). The applicant can choose one or all the following locations as a duty location: Lakewood - CO or Washington D.C. The salary will be determined by the selected duty location - as outlined in Salary section of the announcement.

Summary

This position is located in the Veterans Health Administration (VHA) within the Contracts Management and Performance (CMP) Directorate of Integrated External Networks (IEN). The applicant can choose one or all the following locations as a duty location: Lakewood - CO or Washington D.C. The salary will be determined by the selected duty location - as outlined in Salary section of the announcement.

Qualifications

Minimum Requirement: The following are minimum requirements for appointment as a Program Analyst in the Veterans Health Administration (VHA) - which all applicants must meet. Specialized Experience (GS-12): You must have one (1) year of specialized experience that equipped you with the particular knowledge - skills - and abilities (KSA's) to perform successfully the duties of the position - and that is typically in or related to the position to be filled. To be creditable - specialized experience must have been equivalent to at least the next lower grade level (i.e. - GS-11) in the normal line of progression for the occupation in the organization. Qualifying examples of specialized experience would typically include but are not limited to: analyzing healthcare program performance - operational processes - and contractor activities to assess effectiveness - efficiency - quality - and compliance with applicable requirements; applying qualitative and quantitative methods and performance measures to evaluate the quality of healthcare delivery - analyze trends - validate data - and identify causes of operational deficiencies; making recommendations and process improvements to address healthcare operational issues and improve program effectiveness; researching and interpreting healthcare-related laws - regulations - policies - and procedures to assess their impact on healthcare delivery and program performance; and preparing reports and communicating findings to management and stakeholders to support decision-making and improve healthcare operations. (CLEAR DETAILS OF EXPERIENCE REQUIRED: Your resume must show complete information for each job entry - such as beginning and ending dates of employment - duties performed - and/or total hours worked per week.) Your experience must be fully documented on your resume and must include job title - duties - month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE - PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• ***THIS IS NOT A VIRTUAL POSITION - YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** The Program Analyst is responsible for coordinating and managing oversight - planning - and execution of the CMP oversight and quality program
• developing procedures
• conducting performance and quality reviews
• managing key business operations
• and addressing program concerns and administrative issues to support IEN leadership priorities
• Program Evaluation and Oversight Evaluating program performance - contractor activities - and oversight processes to identify deficiencies - risks - trends - and opportunities for improvement Developing performance oversight plans and evaluation criteria to assess program effectiveness - quality - and compliance with established requirements Recommending corrective actions - mitigation strategies - and short- and long-term improvements to enhance program performance and operational efficiency Applying Lean Six Sigma - Continuous Process Improvement (CPI) - and root cause analysis methodologies to resolve complex program issues Coordinating with CMP leadership - VA offices - VISNs - contractors - and stakeholders to address program challenges and improve operational outcomes
• Monitoring implementation of corrective actions and improvement initiatives to evaluate progress and effectiveness Assessing contract management processes and Quality Assurance and Surveillance Plan (QASP) activities to identify opportunities for improved oversight Preparing oversight findings - reports - and recommendations to inform management decisions and support program priorities Managing oversight planning and coordination activities to address emerging program concerns and support organizational objectives Data Analysis and Development Developing key performance indicators (KPIs) - performance measures - and analytical tools to monitor program quality - effectiveness - and compliance Analyzing qualitative and quantitative data to identify trends - validate findings - determine root causes - and support management decision-making Validating data and analytical results to ensure accuracy - reliability - consistency - and integrity in performance reporting Preparing reports - dashboards - graphical presentations - and performance summaries to communicate findings and inform leadership Evaluating program operations and contractor performance to identify performance gaps - operational risks - and improvement opportunities Reviewing applicable policies - directives - regulations - and contract requirements to assess their impact on program performance and oversight Developing and revising standard operating procedures (SOPs) - desk procedures - and guidance documents to improve program consistency and efficiency Research and Analysis Conducting qualitative and quantitative research to evaluate program issues - determine root causes - and recommend evidence-based solutions Reviewing laws - regulations - policies - directives - and contract requirements to identify operational impacts and recommend procedural changes Preparing analytical reports - briefings - correspondence - and guidance documents to communicate findings and support management decisions Collaborating with internal and external stakeholders to validate research findings - assess proposed changes - and support continuous program improvement Performing other related duties as assigned Work Schedule: Monday to Friday
• 08:00 a.m
• to 04:30 p.m
• Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Telework: Ad-hoc only