Program Analyst

U.S. Department of Veteran Affairs; Salisbury (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

The Salisbury VA Medical Center, part of the VA's Veterans Health Administration, seeks a Supervisory Program Analyst in the MCA/DSS section to lead cost accounting, decision support, and data quality initiatives.

You will analyze workload capture systems (PTF, PCE, Event Capture), develop MCA reports, and coordinate monthly management reports for facility leadership. The role emphasizes collaboration with clinical chiefs to optimize resource use and VER A outcomes.

Qualifications

• Must be a U.S. citizen.
• Online USA Hire assessments required.
• Selective Service registration for males born after 1959.
• Background/suitability investigation.
• Online onboarding process if selected.
• Participation in influenza vaccination program.

Responsibilities

• Analyzes workload capture systems (PTF, PCE, Event Capture) to determine data sources for MCA.
• Gathers/provides information to/from MCA to ensure data accuracy and operational efficiency.
• Performs monthly maintenance and audits on MCA data for currency and accuracy.
• Analyzes PAID FTEE to allocate support service costs to appropriate sections.
• Develops VERA reports/databases and translates statistics for management.
• Coordinates with Site Administration and prepares monthly management reports.

Skills

Analytical thinking

Attention to detail

Communication

Financial analysis

Teamwork

Tools

DSS (Decision Support System)

Job description

Summary

This position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Veterans Integrated Service Network 6 (VISN 6), at the Salisbury VA Medical Center (VAMC), in Salisbury, North Carolina, within the VERA/MCA/Decision Support System (DSS) Section of the Fiscal Service. The incumbent is a Program Analyst aligned under the MCA (Managerial Cost Accounting) Site Manager (i.e. a Supervisory Program Analyst).

Major Duties

Duties include, but are not limited to: Analyzes the existing workload capture systems (PTF, PCE, Event Capture, etc) to determine best source data for the MCA database. Gathers, develops, provide information to / from the MCA system to ensure both accuracy of MCA data as well as operational efficiently in the clinical model. Performs monthly maintenance duties and audits on MCA to ensure currency and accuracy of data. Analyzes PAID FTEE by all Medical Center services in order to allocate support service costs to the appropriate sections. Continually monitors, identifies and resolves costing / FTEE issues with appropriate staff and works to implement processes at the service level that will prevent similar errors from occurring in the future. Supports leadership in understanding the Veterans Equitable Resource Allocation (VERA) model, including the identification of factors which may currently impact facility reimbursement. Establishes a facility-wide audit system that captures VERA data and provides the resulting information in a format that is useful to the facility management officials, especially clinical service chiefs, for evaluating resource utilization and VERA performance for the medical center. Designs and developing of VERA reports and databases; translating statistics to reflect compensable data for management; and for providing an accessible link for awareness purposes to wide variety of staff. Develops reports that are useful and meaningful to clinical staff in process improvement and resource management. Coordinates with the Site Administration and works independently in development and distribution of monthly management reports to all levels of management. Analyze inpatient and outpatient product lines utilizing DSS generated reports. Experience working with Decision Support System (DSS). Knows DSS is an executive information system that directly impacts patient management by providing senior management with data on the patterns of care, patient outcomes linked to resource consumption and costs associated with the health care process. Prepare comprehensive reports which are submitted to executive management, clinicians and program managers for review. Communicates / coordinates with appropriate medical center personnel in order to overcome mechanical or interpersonal problems. Prepares and/or present briefing material, reports, and analyses for meetings between DSS staff and executive management, clinicians and program managers. Develops and present recommended alternative action(s) for resolution. Work Schedule: Monday - Friday, 7:30am - 4:00pm Telework: Ad-hoc Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD01920A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Requirements

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Evaluations

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Accountability Attention to Detail Communication Computer Skills Cost Accounting Customer Service Decision Making Financial Analysis Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of your duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Other Information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.