Program Administrator - Claims Coordination - Full-Time

The Staff Pad; Chicago (IL); On-site; USD 32,000 - 40,000; Full time

Job summary

The Staff Pad is seeking a Program Administrator for claims coordination in Chicago. This full-time role focuses on coordinating insurance claims, supporting customers, and keeping projects moving from assignment through completion.

You will engage with customers, carriers, inspectors, estimators, and internal teams to ensure smooth claims processing, accurate documentation, and timely updates. Team success hinges on strong organization and proactive communication.

Qualifications

• Customer service or administrative experience in roofing, construction, insurance, or claims.
• Strong organizational and time-management skills.
• Excellent written and verbal communication; ability to manage multiple claims.

Responsibilities

• Interact with customers to respond to new claim assignments promptly and empathetically.
• Coordinate inspections by assigning inspectors and estimators; ensure timely, formatted estimates.
• Maintain complete customer records in the CRM and document communications and timelines.
• Monitor customer satisfaction and resolve issues quickly to minimize delays.
• Follow carrier requirements and internal policies to maintain accurate claim documentation.

Skills

Customer service

Administrative experience

Communication skills

Time management

Multitasking

CRM documentation

Tools

CRM

Job description

Program Administrator - Claims Coordination - Full-Time

Chicago, United States | Posted on 08/17/2026

The Staff Pad has partnered with a leading roofingcompany in Chicago, IL, to hire a Program Administrator who will play a keyrole in coordinating insurance claims, supporting customers, and keepingprojects moving efficiently from assignment through completion

This is an excellent opportunity for acustomer-focused, organized professional who thrives in a fast-pacedenvironment and enjoys coordinating with customers, insurance carriers,inspectors, estimators, and internal teams

Schedule: Full-Time | Monday–Friday, 10:00 AM–7:00PM

Compensation:

• Pay Structure: $36,000 salary + 1.25% ofcontract value upon job invoice
  

What You’ll Do

Customer Contact & Experience

• Respondto new claim assignments within one hour with warmth, clarity, andprofessionalism
  
• Setclear expectations and introduce customers to the company’s process andvalue
  
• Provideproactive communication throughout the customer journey
  
• Anticipatecustomer needs and resolve concerns promptly
  
• Createa positive customer experience through empathetic listening, clearcommunication, and consistent follow-through
  

Claims Coordination & Documentation

• Coordinateinspections by assigning inspectors and estimators as needed
  
• Ensureinsurance-formatted estimates are completed and delivered within 72 hours
  
• Maintaincomplete and accurate customer records in the CRM
  
• Documentcommunications, notes, files, timelines, approvals, and otherclaim-related information
  
• Coordinateeffectively with internal teams and external partners
  

Customer Satisfaction & Issue Resolution

• Monitorcustomer satisfaction throughout the claims process
  
• Addressconcerns quickly and minimize delays or friction
  
• Buildcustomer trust through responsive, professional service
  
• Representthe company’s values by making every interaction easy, helpful, andpeople-focused
  

Compliance & Performance

• Followcarrier requirements, insurance processes, documentation standards, andinternal policies
  
• Maintainaccurate and timely claim documentation
  
• Meetperformance goals related to responsiveness, conversion, customersatisfaction, documentation accuracy, and cycle time
  

What We’re Looking For

• Customerservice or administrative experience in roofing, construction, insurance,or claims
  
• Strongorganizational, time-management, written and verbal communication skills
  
• Abilityto manage multiple claims and priorities in a fast-paced environment
  
• Attentionto detail, documentation accuracy, customer focus and problem-solvingskills
  
• Abilityto work effectively with customers, carriers, inspectors, estimators, andinternal teams
  
• Comfortableworking toward performance and productivity goals
  

If you’re acustomer-focused, organized professional who thrives in a fast-pacedenvironment and wants to make a meaningful impact, we encourage you to applytoday!