Insurance Claims Coordinator

ServiceMaster Restore®; Irvine (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Free food & snacks

Free uniforms

Parental leave

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Job summary

ServiceMaster Restore® is seeking a Claims Coordinator in Irvine, CA to manage the claims workflow, coordinate field dispatch, and ensure timely documentation and estimates. You will maintain daily follow-up with the OPS team to meet program guidelines and cycle times while providing proactive customer care and effective communication with homeowners and insurers.

The role requires attention to detail, multitasking across multiple claims, and strong problem-solving abilities in a fast-paced

Qualifications

• High school diploma/GED required.
• Bachelor’s Degree or applicable experience preferred; work experience will be considered.
• IICRC certifications preferred but not required: WTR, ASD, OCT, STC.

Responsibilities

• Understand of the claims flow process across Water Mitigation, Reconstruction, Contents, and Environmental work.
• Manage data entry for each claim from First Notice of Loss through to completion in the CRM system.
• Daily review of compliance tasks and ensure all job tasks are completed on time.
• Monitor and update jobs in the operating system to ensure efficient flow of claims and cycle times.
• Ensure photos and documents are described, titled, and uploaded in real time; obtain missing data from homeowner/insurance.
• Assist with job estimates and review final estimates for completeness per standards.
• Handle customer service issues and complaints, documenting actions and resolutions.
• Understand company cycle times and SLAs for each job phase.
• Make daily care calls to customers and communicate with adjusters as needed.
• Enter daily notes, contact participants, and escalate to manager as required.
• May assist with creating job estimates and support Estimator/Project Manager with final estimates.

Skills

Customer service

Communication

Time management

Problem solving

Data entry

Education

High school diploma

Bachelor’s degree preferred

Tools

Xactimate

Microsoft Office

CRM software

Job description

Position Overview

As the hub of all claims, the coordinator is responsible for speaking with the customer, ongoing customer follow up, handling service complaints, logistics of dispatching field personnel to jobs while ensuring that the required Cycle Time and insurance Service Level Agreement tasks deadlines are met. The Coordinator will be responsible to follow up daily with the OPS team to ensure that all required documentation, estimates, and procedures are followed according to required program guidelines. A successful coordinator will possess tenacity, thrive in a fast-paced environment, and be detail‑oriented with the ability to manage many projects in varying degrees of completion.

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Free food & snacks
• Free uniforms
• Parental leave
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts

Job Responsibilities

• Understanding of the claims flow process – Water Mitigation, Reconstruction, Contents, and other Environmental work
• Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system
• Daily review of compliance tasks and ensuring all job tasks are completed on time
• Monitors and updates jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times
• Ensures that uploading photos and other documents are appropriately described, titled, and uploaded in real time, and follows up to obtain missing required data from homeowner and insurance/mortgage information not obtained on initial call
• Creates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standards
• Manages Customer Service issues and complaints, documenting actions and resolution
• Understanding of all company cycle times and SLAs required for each job and phase
• Client Care Calls – ensures constant, often daily, communication with the customer, may communicate with adjuster
• Ensures daily notes are entered in all jobs, contacts relevant participants, and escalates to the department manager as required
• May be responsible for creating job estimate and/or assisting the Estimator/Project Manager with final estimate

Job Requirements

• High school diploma/GED required
• Bachelor’s Degree or applicable experience preferred; work experience will be considered
• IICRC Certifications preferred but not required: WTR, ASD, OCT, STC
• Exceptional Customer Service skills
• 1–3 years of Xactimate experience required – proficient use of Xactimate 28
• Experience with Microsoft Office applications (Word, Outlook, PowerPoint, and Excel) required
• Personal time management and organizational skills
• Strong verbal and written communication skills
• Dependable and adaptable to operate within a fast-paced work environment
• Ability to manage highly confidential information
• Strong problem‑solving skills
• Proficient at using Microsoft Office, Outlook, CRM software
• Experience with customer interaction and conflict resolution