Multi-Line Claim Supervisor

CCMSI; Chicago (IL); Hybrid; USD 95,000 - 110,000; Full time

Benefits offered by this job

Paid time off with holidays

Comprehensive benefits

401(k) + ESOP

Career growth opportunities

Job summary

CCMSI in Chicago, IL is seeking a Multi-Line Claims Supervisor to oversee investigation, adjustment and supervision of assigned multi-line claims. This role advances potential for management promotion and emphasizes quality service per corporate standards.

The candidate will supervise claim activity, ensure compliance, and mentor staff while navigating complex settlements and reserves within authority levels.

Qualifications

• Excellent communication skills, both oral and written.
• Ability to set performance goals and drive results.
• Strong analytical and negotiation abilities.
• Capable of handling job pressures in a changing environment.
• Detail-oriented with strong organizational skills.
• Knowledge of lower level claim responsibilities.

Responsibilities

• Review, assign and supervise multi-line claim activity to ensure compliance with standards.
• Investigate, evaluate and adjust assigned multi-line claims per standards and laws.
• Establish and oversee reserves within authority levels for designated claims.
• Oversee medical, legal and invoice reviews; negotiate disputed bills.
• Authorize and make payments per procedures and authority.
• Negotiate settlements within standards and client instructions.
• Assist staff in selecting and referring outside vendors.
• Direct handling of litigated and complex claims.
• Provide education and training to staff.
• Maintain diaries and supervise activity for accounts.
• Ensure compliance with standards and client instructions.

Skills

Oral & written communication

Initiative & goal setting

Analytical skills

Negotiation skills

Attention to detail

Adaptability under pressure

Education

Bachelor's Degree preferred

Tools

Microsoft Office

Job description

Overview

Position Title: Multi Line Claims Supervisor

Location: Chicago, IL (hybrid reporting preferred)

Schedule: 8:00 am- 4:30pm

Salary Range: $95,000-$110,000

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work® , and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

The Multi-Line Claims Supervisor position is responsible for the investigation, adjustment and supervision of assigned multi-line claims. This position may be used as an advanced training position for consideration for promotion to a management position. The position is also accountable for the quality of multi-line claim services as perceived by CCMSI clients and within our Corporate Claim Standards.

Responsibilities

• Review, assign and provide supervision of all multi-line claim activity for designated claims to ensure compliance with Corporate Claim Standards, client specific handling instructions and in accordance with applicable laws.
• Investigate, evaluate and adjust assigned multi-line claims in accordance with established claim handling standards and laws.
• Reserve establishment and/or oversight of reserves for designated multi-line claims within established reserve authority levels.
• Provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated claims. Negotiate any disputed bills or invoices for resolution.
• Authorize and make payments of multi-line claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.
• Negotiate settlements in accordance within Corporate Claim Standards, client specific handling instructions and state laws, when appropriate.
• Assist designated claim staff in the selection, referral and supervision of designated claim files sent to outside vendors. (i.e. legal, surveillance, case management, etc.)
• Direct handling of designated litigated and complex claims.
• Provide education, training and assist in the development of claim staff.
• Review and maintain personal diary on claim system.
• Supervision of all multi-line claim activity for specified accounts.
• Compliance with Corporate Claim Handling Standards and special client handling instructions as established.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent oral and written communication skills.
• Initiative to set and achieve performance goals.
• Good analytic and negotiation skills.
• Ability to cope with job pressures in a constantly changing environment.
• Knowledge of all lower level claim position responsibilities.
• Must be detail oriented and a self-starter with strong organizational abilities.
• Ability to coordinate and prioritize required.
• Flexibility, accuracy, initiative and the ability to work with minimum supervision.
• Discretion and confidentiality required.
• Reliable, predictable attendance within client service hours for the performance of this position.
• Responsive to internal and external client needs.
• Ability to clearly communicate verbally and/or in writing both internally and externally.

Education And/or Experience

10+ years multi-line claim experience is required.

Three Years Supervisory Experience Preferred.

Bachelor’s Degree is preferred.

Nice To Have

• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required

Computer Skills

Proficient with Microsoft Office programs.

Certificates, Licenses, Registrations

Adjusters license may be required based upon jurisdiction.

AIC, CPCU, or ARM preferred.

Why You’ll Love Working Here

• 4 weeks ( Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

How We Measure Success

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong follow-through
• Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment – believing every claim represents a real person and acting accordingly

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI’s good‑faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

CCMSI posts internal career opportunities in compliance with applicable state and local promotion transparency laws.

Visa Sponsorship

CCMSI does not provide visa sponsorship for this position.

ADA Accommodations

CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer

CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background Checks

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.