Program Administrator

Cold Spring Harbor Laboratory; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Cold Spring Harbor Laboratory is seeking a full-time Program Administrator for its DNA Learning Center in Brooklyn, NY. The role involves providing customer service and managing various tasks including office supply maintenance, school reservations, and financial record keeping.

The successful candidate will need a Bachelor's degree or equivalent experience, excellent Microsoft Excel skills, and a minimum of three years in a similar role. Strong interpersonal and organizational skills are essential.

Qualifications

• Bachelor’s degree or equivalent experience is required.
• Minimum of 3 years of customer service or office experience.
• Strong proficiency in Microsoft Excel, including spreadsheets, formulas, and reporting.

Responsibilities

• Provide customer service, including answering phone calls and emails.
• Maintain and purchase office supplies.
• Manage school reservations and invoicing.

Skills

Customer service

Microsoft Excel

Organizational skills

Communication skills

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Word

Microsoft Outlook

Job description

Position Description

The DNA Learning Center NYC (DNALC) is currently seeking a full‑time Program Administrator to work in a busy environment at its Brooklyn campus. The DNALC is the world’s first science center devoted entirely to genetics education, and is a destination for school field trips, summer camps and programs for the general public.

Position Responsibilities

• Customer service duties, including answering phone calls and emails, and meeting and greeting visitors
• Maintaining and purchasing office supplies
• Assisting with mailings, marketing, proofreading, and editing
• Booking school reservations, invoicing, and visitation reports
• Answering summer camp reservation questions, approving camp applications, tracking camp attendance, and preparing camp documents (sign‑in sheets, name tags, certificates, etc)
• Maintenance of financial records for income, payments, and budgets
• Data collection and entry

Position Requirements

The ideal candidate will have a Bachelor’s degree or equivalent experience. Strong proficiency in Microsoft Excel, including spreadsheets, formulas, data tracking, and reporting; proficiency in Word and Outlook; and a minimum of three years of customer service or office experience. The candidate must feel comfortable working in a lively environment with lots of social interaction. Strong organizational, time‑management, prioritization, and problem‑solving skills, as well as the ability to work independently and multi‑task, are required. Interpersonal skills, oral and written communication skills are also required.