Program Administrative Coordinator

Electrical Association; Minneapolis (MN); Hybrid; USD 45,000 - 50,000; Full time

Job summary

The Electrical Association, a nonprofit trade association in the Minneapolis area, seeks a Program Administrative Coordinator to support daily coordination of programs, services, events, and offerings. This role supports records accuracy and excellent customer service in a small, collaborative team.

The position is hybrid (On-Site 3 days / Remote 2 days) with an annual salary range of $45,000–$50,000, and will involve logistics, registrations, and cross‑team support across programs.

Qualifications

• Organized, reliable, and detail‑oriented with strong customer service skills.
• Ability to juggle multiple priorities and shift between programs.
• Willingness to learn across multiple software platforms.

Responsibilities

• Coordinate logistics, implementation, and administration for Association programs, services, events, and offerings.
• Maintain accurate program, participant, and regulatory records as needed.
• Support instructors, presenters, partners, and team members with materials, schedules, rosters, communications, and program details.
• Assist with online and in‑person program delivery, including setup, updates, troubleshooting, and follow‑up.
• Track program information and help identify opportunities to improve processes and the customer experience.
• Coordinate with team members to ensure program communications and marketing are accurate and timely.
• Support new programs, initiatives, and special projects as they are developed.
• Shift between programs and responsibilities based on organizational priorities and seasonal workload.

Skills

Organizational skills

Customer service

Prioritization

Multi-project juggling

Software platform literacy

Attention to detail

Team orientation

Adaptability

Tools

Learning management systems

CRM/databases

Project management software

Email marketing tools

Zoom

Microsoft Office / Excel

Job description

The Electrical Association is a nonprofit trade association dedicated to supporting electrical contractors and electricians through education, workforce development, business resources, advocacy, and industry connection. We are a small, highly engaged team focused on strengthening businesses, building a skilled workforce, and fostering trusted industry relationships. Our programs and services reach thousands of electricians, contractors, apprentices, and industry partners. As the Association continues to evolve, team members are encouraged to be curious, collaborative, and resourceful, with opportunities to make a meaningful impact and help shape how we serve the industry.

Position Overview

The Program Administrative Coordinator supports the day-to-day coordination and administration of the Electrical Association's programs, services, events, and other offerings. This is a varied role designed to provide support where it is most needed across the organization, helping ensure programs run smoothly, records remain accurate, customers receive excellent service, and team members have the support they need.

Because we are a small and collaborative team, program assignments and priorities may shift throughout the year based on organizational needs, workload, and opportunities. The ideal candidate is comfortable with variety, enjoys learning new things, and is willing to jump in wherever needed.

What We're Looking For

We're looking for someone who is organized, reliable, detail-oriented, and enjoys working with people. The ideal candidate can manage multiple priorities, learn new systems and processes, and provide friendly, professional customer service.

• Strong organization and time-management skills
• Excellent customer service and communication skills
• Ability to prioritize and meet deadlines
• Comfortable managing multiple projects and shifting priorities
• Comfortable learning and working across multiple software platforms
• Detail-oriented and dependable
• Team-oriented with a positive, problem-solving approach
• Willingness to jump in and support different areas of the organization as needs evolve

Experience with learning management systems, CRM/database systems, project management software, email marketing tools, Zoom, and Microsoft Office (particularly Excel) is helpful but not required.

Key Responsibilities

• Coordinate logistics, implementation, and administration for Association programs, services, events, and offerings
• Maintain accurate program, participant, and regulatory records as needed
• Support instructors, presenters, partners, and team members with materials, schedules, rosters, communications, and program details
• Assist with online and in-person program delivery, including setup, updates, troubleshooting, and follow-up
• Track program information and help identify opportunities to improve processes and the customer experience
• Coordinate with team members to ensure program communications and marketing are accurate and timely
• Support new programs, initiatives, and special projects as they are developed
• Shift between programs and responsibilities based on organizational priorities and seasonal workload

Meeting & Event Coordination

• Schedule programs, meetings, and events and coordinate logistics
• Work with venues, vendors, instructors, presenters, and partners on event details
• Coordinate with internal teams to help keep programs and events on schedule and within budget
• Attend local events and programs as needed throughout the Twin Cities area

Customer Service & Administration

• Answer customer calls and emails in a professional, friendly, and timely manner
• Process registrations, orders, confirmations, receipts, and invoices
• Assist customers with website navigation, program registration, and online learning access
• Provide shipping and tracking information as needed
• Maintain accurate information within Association systems and databases
• Cross-train in other administrative and operational functions to support the team

General Duties

• Assist with special projects and emerging organizational needs
• Cross-train across programs and office functions
• Provide additional support during high-volume periods or when team needs shift
• Contribute to the smooth day-to-day functioning of the organization

Why Join Us?

At the Electrical Association, you'll be part of a small team where your work is visible and your contributions matter. You'll have the opportunity to work across different programs and projects, build a broad range of skills, and help improve how we serve our members and the electrical industry.

We value people who bring ideas forward, look for better ways to do things, and are willing to pitch in as priorities change. If you enjoy variety, working with people, solving problems, and being part of a team where no two days are exactly the same, this could be a great fit.

Reports to: Director of Programs and Solutions

Annual Salary Range: $45,000 - $50,000

Work Location: Hybrid (On-Site 3 days / Remote 2 days)

(our office is currently located in Minneapolis but we will be moving to Roseville)