Program Account Manager — Retail Ops & Programs

Tempaper & Co.; Brick Township (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

Tempaper & Co. is seeking a highly organized Program Account Manager to support account management and workflows across large retail programs.

This role spans cross-department collaboration to implement process improvements, manage program deliverables, and ensure milestones are met within a fast-paced environment. The Program Account Manager will coordinate with Sales, Art, Production, and Operations, handling audits, scheduling launches, and maintaining documentation to ensure accuracy and

Qualifications

• 7+ years of experience working with large retail, wholesale, or strategic accounts in an operational, cross-departmental role.
• Experience project managing Target and large retail programs is a plus.
• Strong understanding of business systems, workflows, and process improvements.

Responsibilities

• Oversee and manage operational processes supporting large and strategic sales retail partners.
• Partner with sales leadership to ensure key accounts are managed efficiently and accurately.
• Develop and maintain processes for account setup, product sku setup, product information, pricing, reporting, and other account requirements.
• Manage cross-functional, cross-departmental communication between Sales, Art, Production, and Operations, to support major accounts.
• Social compliance and factory audits – schedule factory audits, complete necessary paperwork, and communicate with third party labs.
• Manage launch schedules and T&A timing. Help ensure customer and retailer requirements are clearly communicated and consistently executed.
• Attend regular meetings pertaining to account and program deliverables and contribute strategic topics to support account management.

Tools

NetSuite

Excel

Job description

Tempaper & Co. is seeking a highly organized Program Account Manager to support account management and workflows across large retail programs.

This role spans cross-department collaboration to implement process improvements, manage program deliverables, and ensure milestones are met within a fast-paced environment. The Program Account Manager will coordinate with Sales, Art, Production, and Operations, handling audits, scheduling launches, and maintaining documentation to ensure accuracy and