Professional Services Intern: Tech & TAM Training

Cognitioworld; Alpharetta (GA); On-site; USD 28,000 - 34,000; Full time

Job summary

Cognitioworld is offering a paid internship in the United States (Alpharetta, GA area) designed to build foundational knowledge in data protection, cloud, and IT infrastructure concepts. You will shadow senior staff, prepare summaries, and track health metrics while gaining hands-on experience through weekly mentorship sessions.

Interns will participate in training sessions, develop documentation, and have potential career progression toward full-time roles after graduation.

Qualifications

• Pursuing degree in Business, IT, Communications or related fields.
• Strong written and verbal communication skills.
• Ability to learn new tools quickly.

Responsibilities

• Shadow Technical Account Managers (TAMs) during customer check-ins and business reviews to learn technical relationship management.
• Shadow Enterprise Architects to learn preparation and delivery of customer engagements.
• Prepare account summaries, meeting notes, and status reports for customer-facing meetings.
• Track customer health metrics, open issues, and follow-up action items.
• Organize documentation, knowledge base articles, and internal resources.
• Participate in internal training sessions to build foundational product and industry knowledge.
• Identify trends across accounts useful for the Professional Services team.
• Collaborate with Support, Sales, and Engineering teams on cross-functional projects.

Skills

Communication skills

Education

Pursuing degree in Business/IT/Communications or related fields

Job description

Cognitioworld is offering a paid internship in the United States (Alpharetta, GA area) designed to build foundational knowledge in data protection, cloud, and IT infrastructure concepts. You will shadow senior staff, prepare summaries, and track health metrics while gaining hands-on experience through weekly mentorship sessions.

Interns will participate in training sessions, develop documentation, and have potential career progression toward full-time roles after graduation.