Professional Services Engineer

ZipRecruiter; Tampa (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

Join a forward-thinking company at the forefront of cloud networking and security! As a Professional Services Engineer, you will play a crucial role in guiding customers through their SASE transformation journey. With a focus on building meaningful relationships, you will ensure the smooth implementation of cutting-edge solutions. This is an exciting opportunity to work in a fast-paced environment, leveraging your technical expertise and customer interaction skills to make a significant impact. If you're looking to be part of a dynamic team and contribute to innovative projects, this role is perfect for you.

Qualifications

• 3+ years in multi-vendor IT infrastructure as an engineer or analyst.
• 1+ years in a customer-facing role for a tech vendor.
• Knowledge of security frameworks like PCI-DSS, NIST, ISO.

Responsibilities

• Design, configure, and deploy Cato's solution for customer success.
• Develop relationships with key stakeholders and partners.
• Coordinate customer onboarding training and provide feedback.

Skills

Network Routing

Customer Interaction

Troubleshooting

Problem-Solving

Cloud Service Management

Scripting

Education

Bachelor's Degree in Computer Science or related field

Tools

AWS

Azure

GCP

Job description

Job DescriptionJob Description

Welcome to the future of cloud networking and security!

Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeem, Trusteer and more). Cato's unique technology inspired a brand-new product category, later named "SASE" by Gartner and a market expected to reach $25 billion by 2027.

This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don't miss it!

As a Cato Professional Services Engineer, you will be a trusted advisor to our customers to help see them through their SASE transformation journey. You will provide technical guidance and direction to ensure the Cato SASE solution's smooth and successful implementation.

Curiosity – You have a desire to truly understand our customers' business needs.

Creativity – You can find a sustainable path to yes.

Empathy – You connect at a human level with our customers, and you genuinely care

Responsibilities:

• Responsible for the successful design, configuration, and deployment of Cato's solution so that our customers can realize the total value of their investment in our technology.
• Develop meaningful relationships with key customer stakeholders and their partners, adopting a consultative and prescriptive approach that inspires trust and confidence.
• Help synthesize experiences and trends observed in the field into repeatable technical best practices in collaboration with other Cato functions.
• Maintain expert-level implementation proficiency and the ability to implement any Cato product independently while keeping abreast of the dynamic SASE and enterprise IT infrastructure landscape.
• Coordinate and facilitate customer onboarding training.
• Foster collaboration with our product, support and engineering teams and provide feedback from the field on features and functionality.

Requirements:

• 3+ years of experience working in a multi-vendor IT infrastructure environment as an engineer or analyst.
• 3+ years of hands-on experience in network routing (e.g., static, BGP, OSPF, etc.) and switching plus at least one year in one or more of the following domains:
  • Firewalls & Proxy Services
  • Secure Web Gateway, CASB, DLP, RBI
  • & Privilege Management Integration (e.g., SSO, SAML, SCIM, LDAP)
  • Intrusion Prevention Systems
  • Networking Packet Analysis, Web Browser Diagnostics
• 1+ years of experience in a customer-facing role (e.g., consulting, professional services, pre-sales, managed services) for a high-tech software or technology vendor.
• Knowledge of industry standard security frameworks is a plus (e.g., PCI-DSS, NIST, ISO, COBIT, HITRUST, GDPR).
• Exposure to managing network infrastructure with one or more of the major public cloud service providers (e.g., AWS, Azure, GCP).
• Exposure to web-based APIs and scripting .
• Excellent customer interaction and presentation skills with ability to clearly articulate to diverse audiences, delivering the message in a manner which is concise and professional.
• Ability to influence and persuade at all levels, gaining a 'Trusted Advisor' status with key stakeholders.
• Excellent troubleshooting and problem-solving skills with an innate ability to methodically get to the root of issues.
• Must be very well organized and work effectively in an agile and fast-paced environment.
• Comfortable working within a geographically distributed and diverse team for a hypergrowth global organization.
• Relevant industry-recognized certification from major security and network vendors is a plus (e.g., CCNP/CCIE, JNCIP/JNCIE, CISSP).
• Solid command of the English (written and spoken) with additional skills is a plus.
• Ability to travel up to 20% of the time for customer on-site meetings and various company meetings.

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to , , , , , , , , veteran status.

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