Field Service Engineer - Tampa, FL - Remote

DYNEX Technologies; Tampa (FL); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player seeks a dedicated Field Service Engineer to provide exceptional on-site technical support. In this dynamic role, you will diagnose and repair advanced laboratory instruments, ensuring customer satisfaction through effective communication and timely service. With a focus on innovation and health outcomes, this position offers an exciting opportunity to work in diverse environments, including field, office, and laboratory settings. If you are dependable, organized, and passionate about technology, this role is perfect for you.

Qualifications

• 3-5 years of experience in field service engineering.
• Ability to travel 60-99% for on-site service.

Responsibilities

• Testing, diagnosing, and repairing Dynex products.
• Communicating effectively with customers for satisfaction.

Skills

Technical Service

Customer Communication

Documentation

CRM Software

Microsoft Office Suite

Education

AS degree in Electronic Technology

Tools

CRM

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Join to apply for the Field Service Engineer - Tampa, FL - Remote role at DYNEX Technologies

About Dynex: Founded 70 years ago, DYNEX TECHNOLOGIES, Inc., is a leading designer and manufacturer of automated ELISA microplate workstations, laboratory instruments, consumables, and accessories, focusing on advanced detection and automated sample handling. Our team includes engineers, scientists, marketing specialists, and manufacturing experts dedicated to innovation and improving health outcomes.

Job Summary: Provide on-site technical service and support, including testing, diagnosing, repairing, and documenting services for Dynex products at customer sites or depots.

Responsibilities include:

• Testing, diagnosing, and repairing Dynex products.
• Communicating effectively with customers to ensure satisfaction.
• Responding promptly to service calls and emails.
• Reporting service status and issues to dispatch and team members.
• Maintaining documentation and completing service reports within specified timeframes.
• Completing expense reports and quotes for repairs.

Qualifications: AS degree in electronic technology or equivalent, with 3-5 years of experience. Ability to travel 60-99%. Proficiency in CRM, Word, Excel, PowerPoint, and Outlook. Ability to meet NIOSH standards.

Additional Information: No supervisory responsibilities. Must be dependable, organized, and able to prioritize tasks. The work environment involves field, office, and laboratory conditions.

Compensation: Salary ranges from $80,000 to $100,000 annually.

Note: DYNEX will not pay for relocation. Equal Opportunity Employer.