Professional Services Engineer

Integris; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Solutions Engineer, where your expertise will drive impactful technology implementations. This role is crucial in ensuring project success and client satisfaction, working closely with diverse teams to deliver innovative IT solutions. You'll lead technical resources on projects, maintain high standards of quality, and contribute to the development of deployment standards. With a commitment to integrity and innovation, this position offers the chance to make a significant difference in the IT services landscape while enjoying comprehensive benefits and a supportive work environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K Retirement Plan

Paid Time Off (PTO)

Birthday PTO

Paid Holidays

Paid Time Off for Volunteering

Short-Term Disability Insurance

Long-Term Disability Insurance

Qualifications

• 4-5 years in Information Technology, with 1.5-2 years as Specialist II preferred.
• Must have relevant certifications within 180 days of employment.

Responsibilities

• Assist in communicating project milestones with teams and clients.
• Ensure project deliverables meet quality standards and client needs.
• Document all technical work for client billing and support.

Skills

Project Management

Technical Documentation

Client Communication

Technology Solutions Implementation

Education

Bachelor's Degree in Business or Computer-related Field

Certification in AZ-305, CCNP, AWS Solutions Architect

Job description

Current job opportunities are posted here as they become available.

Are you ready to make an impact? Join Integris, where integrity meets innovation! Be part of a team that’s redefining IT services by leading with “People First”.

Integris is a leading IT solutions provider, offering high-touch services that clients love. Our team of highly experienced local professionals delivers best-in-class solutions, including dedicated vCIOs, specialized security and compliance advisory services, and a 24/7 help desk. As we rapidly expand across the country, both organically and through partnerships with like-minded managed IT service providers (MSPs), we remain committed to identifying the best talent available to play a crucial role in transforming IT services for our clients.

Job Summary

The Solutions Engineer is responsible for the successful implementation of project work in the Integris Professional Services department. The Solutions Engineer is also responsible for assisting and/or owning solution implementations for customers, meeting project deadlines, creating Integris documentation, and working in a team environment to provide the highest level of service. This position often acts as the lead technical resources on customer projects.

Job Responsibilities

• Assist in or communicate project milestones with project management, client, and internal service teams.
• Maintain and develop skills matrix competencies as defined by manager.
• Maintain project client satisfaction in line with company goals.
• Consults and works closely with project managers, clients, and co-workers to ensure successful implementation of technology solutions.
• Ensure project tasks/deliverables are completed and client technical needs are met; sometimes utilizing specialist resources while maintaining project ownership.
• Collaborate with co-workers and serve as technical resource to resolve any problems/situations that may arise, serving as a mentor to solutions specialists.
• Applies standards to systems requirements while also identifying areas for automation and process improvement.
• Document all aspects of technical work to provide appropriate information for client billing and ongoing support.
• Ensure project deliverables meet quality standards.
• Participate in the development and documentation of project deployment standards.

Job Qualifications

Education/Certification Requirements:

• Bachelor’s degree in business or computer-related field or equivalent education/experience.
• Certification Requirements: Must have, or complete, one of the following: AZ-305, CCNP, AWS Solutions Architect Professional, VCP, Azure Solution Architect, M365 Enterprise Expert Admin, FCSS in Network Security or Network Security Essential for Cloud-Managed Fireboxes, or equivalent demonstrated experience, within 180 days of employment.

Experience Requirements:

• Experience Requirements: 4-5 years working in Information Technology, preferred. 1.5-2 years as Specialist II preferred.

At Integris, we value our team members and offer comprehensive benefits, including:

• Medical, Dental, and Vision Insurance
• 401K Retirement Plan
• Minimum 4 Weeks of Paid Time Off (PTO)
• Birthday PTO
• Paid Holidays
• Paid Time Off for Volunteering
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Supplemental Insurance
• Employee Assistance Program

Join us in shaping the future of IT services while making a positive impact on our clients and communities.

Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.