Professional Services Consultant I - Training & Deployments

Fortra; Minnesota; Sur place; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Health, dental, and vision coverage

401(k), HSA, and FSA plans

Flexible PTO policy

Tuition and personal enrichment reimb.

Résumé du poste

Fortra is seeking a collaborative Professional Services Consultant to deploy our software solutions across customer environments. You will work with cross-functional teams and customers to drive successful implementations, deliver trainings, and ensure satisfaction while traveling regionally.

You’ll leverage your experience with MFT, scripting, and cloud platforms to provide hands-on services, demos, and Statements of Work in partnership with Sales, Support, and PM teams.

Qualifications

• Experience with Managed File Transfer (MFT) products and/or scripting.
• Programming experience.
• CISSP or other cybersecurity certifications.
• Experience with Linux and Windows environments.
• Cloud platform experience (AWS, Azure, and/or Google Cloud Platform).
• SQL experience with Microsoft SQL Server, MySQL, PostgreSQL, and DB2.
• Strong analytical skills to interpret data and provide actionable insights.
• Experience collaborating with internal and external stakeholders such as IT Managers and Project Managers.

Responsabilités

• Deliver customer training to ensure clients can take full advantage of product features and functionality.
• Deliver professional services to support successful product implementations and customer outcomes.
• Provide training and enablement for Fortra partners so they can effectively deliver technical services and support to their customers.
• Conduct product demonstrations and proof-of-concept (POC) engagements for prospective customers, showcasing how our solutions address business challenges and requirements.
• Assess customer training and consulting needs and partner with Sales to develop quotes and Statements of Work (SOWs) for services engagements.
• Support and enhance the Customer Lifecycle process, continuously identifying opportunities to improve the customer experience.
• Provide feedback and enhancement recommendations to the R&D team to help improve products and expand market opportunities.
• Travel regionally as needed (less than 20%) to support customer implementations and software deployments.
• Occasionally work outside normal business hours to support customer requirements when necessary.
• Consistently conduct yourself in a professional manner and adhere to all Fortra policies and procedures.
• Demonstrate a high level of integrity, honesty, and customer service in all interactions with employees, prospects, partners, and customers.

Connaissances

Programming experience

Analytical skills

Stakeholder collaboration

Communication skills

Problem solving

Outils

AWS

Azure

GCP

Linux

Windows

SQL Server

MySQL

PostgreSQL

DB2

MFT products

Description du poste

Fortra is seeking a collaborative Professional Services Consultant to deploy our software solutions across customer environments. You will work with cross-functional teams and customers to drive successful implementations, deliver trainings, and ensure satisfaction while traveling regionally.

You’ll leverage your experience with MFT, scripting, and cloud platforms to provide hands-on services, demos, and Statements of Work in partnership with Sales, Support, and PM teams.