Professional Learning Specialist

Everway; United States; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunities

Flexible schedules

Health benefits

Flexible time off

Job summary

Everway is seeking a Professional Learning Specialist to deliver engaging learning experiences that help customers implement and use Everway solutions. You will facilitate live virtual and in-person learning, support customer adoption, and contribute to the continuous improvement of our professional learning programmes.

Working with Product, Customer Success and Professional Learning teams, you will help develop learning content and ensure customers have access to effective, accessible resources

Qualifications

• 3+ years delivering professional learning, training or customer education in education tech or SaaS.
• Strong facilitation with virtual and in-person learning.
• Experience developing learning content for different formats.
• Clear communication with diverse audiences.
• Experience using Zoom/Teams/Meet and LMS.
• Organizational skills and deadline-driven work.
• Customer-focused approach to learning outcomes.
• Use of AI-enabled tools to improve delivery while maintaining quality.

Responsibilities

• Deliver live webinars, virtual sessions, workshops and in-person training for product implementation and adoption.
• Facilitate interactive learning using demonstrations, discussions, activities and evidence-informed methods.
• Develop and improve learning materials including content, videos, job aids and product docs.
• Collaborate with cross-functional teams to align content with customer needs and product updates.
• Provide on-demand learning resources to support customers during implementation.
• Evaluate learning effectiveness from feedback and data, recommending improvements.

Skills

Facilitation

Virtual Learning

Content Development

Communication

LMS Experience

Organization

Customer Focus

AI Tools

Education

Bachelor's degree

Tools

Zoom

Microsoft Teams

Google Meet

LMS platforms

Job description

Every mind is unique. Yet much of the world is still built for what’s considered "normal," leaving too many people behind. At Everway, we change that by creating technology that helps everyone understand and be understood. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued.

Our careers fit real life. When you join us, you’re not just taking a job. You’re joining a movement to build a more neuroinclusive world. We’re a global community of over 800 employees spanning North America, UK, Europe, Australia, and New Zealand. A career here is purposeful and fast-moving, with clear expectations, modern tools, and the clarity to focus on what matters most.

Our people are supported and encouraged to show up as they are, with different ways of thinking welcomed and valued. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully.

Join us at Everway - together, we can unlock the full potential of every mind.

About the role

As a Professional Learning Specialist, you'll deliver engaging learning experiences that help customers successfully implement and use Everway solutions. You'll facilitate live virtual and in-person learning, support customer adoption, and contribute to the continuous improvement of our professional learning programmes.

Working closely with Product, Customer Success and Professional Learning colleagues, you'll also contribute to the development of learning content and help ensure customers have access to effective, relevant and accessible learning resources.

Main responsibilities

In this role, you will:

• Deliver engaging live webinars, virtual learning sessions, workshops and in-person training that support successful product implementation and customer adoption.
• Facilitate interactive learning experiences using demonstrations, discussion, practical activities and other evidence-informed instructional approaches.
• Contribute to the development and continuous improvement of learning materials, including course content, videos, job aids and product documentation.
• Work with cross-functional teams to gather customer insights and ensure learning content remains aligned with customer needs, product developments and business priorities.
• Provide on-demand learning opportunities and resources that support customers throughout their implementation journey.
• Evaluate learning effectiveness through customer feedback and performance data, recommending improvements to learning content and delivery.
• Provide follow-up guidance and support after learning sessions, helping customers apply what they have learned successfully.
• Identify opportunities to improve Professional Learning programmes, processes and customer experiences.
• Maintain knowledge of Everway products, educational practice and developments in instructional design and adult learning to inform continuous improvement.

Essential criteria

• 3+ years' experience delivering professional learning, training or customer education, ideally within an educational technology or SaaS environment.
• Strong facilitation skills with experience delivering engaging virtual and in-person learning experiences.
• Experience developing learning content that supports different learning needs and delivery formats.
• Communicates clearly and effectively with customers and colleagues across a range of audiences.
• Experience using virtual learning platforms (such as Zoom, Microsoft Teams or Google Meet) and Learning Management Systems.
• Strong organisational skills with the ability to manage multiple priorities and deliver work to agreed deadlines.
• Demonstrates a customer-focused approach that supports successful learning outcomes.
• Uses AI-enabled tools appropriately to improve learning delivery, content development or workflow efficiency while maintaining quality and accuracy.

Desirable criteria

• Experience in instructional design or digital content development using tools such as Articulate Storyline, Camtasia, Adobe Captivate or equivalent.
• Familiarity with the education sector, particularly K–12 or higher education.
• Experience developing self-paced learning resources, including e-learning courses, videos or resource guides.
• Bachelor's degree in Education, Instructional Design or a related field, or equivalent professional experience.

Benefits

• competitive salary with bonus opportunities
• flexible work schedules
• comprehensive health and wellness benefits
• flexible time off plans
• career growth through development programs
• collaborative, innovative culture where your ideas matter

We are committed to providing a Drug-Free Workplace for all employees.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

You can view our Recruitment and Selection Policy here.