Production & Warranty Coordinator

vertexservicepartners; Mill Creek (WA); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with company match

Life and AD&D coverage

Paid Time Off

Growth and on-the-job training

Job summary

Vertex Service Partners is seeking a Production Administrator in Mill Creek, WA. The role ensures a white-glove experience for roofing projects by coordinating across partners, clients, and internal staff with a strong focus on warranties, scheduling, and project updates in ServiceTitan.

You will handle warranty reviews, coordinate technician schedules, prepare documentation, and maintain clear customer communication while supporting regional operations and partner performance in a fast-paced,

Qualifications

• Customer service or administrative experience is required; construction/home services experience is a plus.
• Proficiency with CRM and service management software (ServiceTitan preferred).
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication, with a customer-focused approach.
• Problem-solving mindset; adaptable and team-oriented.

Responsibilities

• Review warranty details from historical contracts.
• Schedule warranty appointments with technicians at partner locations.
• Prepare documents and notes for warranty technicians before job start.
• Communicate with customers to set expectations and schedule appointments.
• Partner with leadership to improve service quality standards.
• Obtain and process permits from local building departments if required.
• Manage status calls and provide timely customer updates via CRM systems.
• Track progress of all project phases and document updates.

Skills

CRM proficiency

ServiceTitan

Organizational skills

Communication skills

Problem-solving

Team player

Tools

ServiceTitan

Job description

Vertex Service Partners is seeking a Production Administrator in Mill Creek, WA. The role ensures a white-glove experience for roofing projects by coordinating across partners, clients, and internal staff with a strong focus on warranties, scheduling, and project updates in ServiceTitan.

You will handle warranty reviews, coordinate technician schedules, prepare documentation, and maintain clear customer communication while supporting regional operations and partner performance in a fast-paced,