Production Administrator | Roofing Ops & Client Success

JP-Carroll-Roofin; Bloomfield (CT); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with company match

Paid Time Off

Growth opportunities

Job summary

JP Carroll Roofing, based in Bloomfield, CT, is seeking a Production Administrator to coordinate across crews, clients, and staff, ensuring projects run smoothly and customers receive a white-glove experience. You will manage contracts, scheduling, permits, and updates within ServiceTitan, while driving efficiency and outstanding service.

We value reliability, integrity, and teamwork. The role is full-time, onsite in Bloomfield, with standard business hours and opportunities for growth within a

Qualifications

• Customer service or administrative experience; construction or home services experience a plus.
• Proficiency with CRM and service management software (ServiceTitan preferred).
• Strong organizational skills and ability to manage multiple priorities with attention to detail.
• Excellent verbal and written communication skills, with a customer-focused approach.
• Problem-solving mindset; adaptable, proactive, and team-oriented.
• Occasionally lift up to 15 lbs while working at a computer.
• Able to communicate effectively via phone, video, and in person.

Responsibilities

• Review customer contracts to confirm accuracy of colors, sizes, and job-specific details.
• Prepare production documents and instructions for installation crews.
• Order materials and coordinate timely delivery to job sites.
• Communicate with customers to set expectations and schedule installations.
• Update customers and internal staff with project progress in the CRM.
• Obtain and process permits from local building departments.
• Monitor production performance and identify inefficiencies.
• Collaborate with cross-functional teams to resolve issues.

Skills

Customer service

Administrative experience

Communication skills

Multitasking

CRM proficiency

Tools

ServiceTitan

Job description

JP Carroll Roofing, based in Bloomfield, CT, is seeking a Production Administrator to coordinate across crews, clients, and staff, ensuring projects run smoothly and customers receive a white-glove experience. You will manage contracts, scheduling, permits, and updates within ServiceTitan, while driving efficiency and outstanding service.

We value reliability, integrity, and teamwork. The role is full-time, onsite in Bloomfield, with standard business hours and opportunities for growth within a