Production Trainer

westrockcoffeeexternaljobs; Concord (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

WestRock Coffee is seeking a Production Trainer to lead in-class and on-the-job training for production staff on machinery, tools, and processes. The role emphasizes safety, quality, and efficiency with hands-on instruction on the manufacturing floor.

You will develop and update training materials, maintain records, run reports, and collaborate with supervisors to tailor content. Strong communication, LMS knowledge, and the ability to train both new hires and retraining staff are essential.

Qualifications

• High school diploma or GED required.
• Experience in training or instructional roles.
• Knowledge of LMS and training systems.
• Ability to train and develop team members to improve performance.
• Strong communication, public speaking, and organizational skills.

Responsibilities

• Train production team members on standards, safety protocols, and quality requirements.
• Conduct onboarding and retraining for new and existing employees.
• Update and maintain Skills Matrices and training databases.
• Collaborate with engineers and supervisors to keep training content current.
• Develop practical and interactive training programs for existing and new lines.
• Maintain training matrices and equipment in safe working condition.
• Generate training reports and track progress of projects.

Skills

Public speaking

Communication

Organizational skills

Analytical thinking

Independent and team work

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

LMS

Job description

The Production Trainer is responsible for assisting with in-class and on-the-job training to production employees, focusing on the safe and efficient operation of machinery, tools, and manufacturing processes. This role involves direct, hands-on instruction TWI (Training Within Industry) setting to ensure team members can perform their tasks with precision, meet quality and production standards, and adhere to safety protocols.
The Production Trainer will conduct training of newly hired employees and retraining employees according to process standards. This position spends time on the manufacturing floor and requires some standing for long periods of time to train, observe, and participate on the production line processes. You will also help to create and maintain training documents and records. Run reports and sometimes attend meeting and audits to give updates or information related to training. This role answers directly to the Operations Training Supervisor.

Job Duties:

• Train team members on standards set for their area, so staff can perform their tasks with precision, meet quality standards, and adhere to safety protocols.
• Help conduct and oversee the training of newly hired employees.
• Updating and retraining employees requiring additional training by documenting Skills Matrices and databases.
• Work with automation, engineers, supervisors, etc. to maintain current knowledge on lines.
• Working closely with training supervisor and other partners to develop content for existing & new programs that are practical and interactive.
• Help to maintain training Matrix database.
• Research and resolve issues related to training techniques.
• Help drive training initiatives independently or within a team environment.
• Analyzing processes and data to determine training needs and develop materials.
• Providing training reports and tracking the progress of training or related projects.
• Adhering to the Train the trainer program and follow TWI (Training Within Industry) methodology.
• Foster a culture of Continuous Improvement.
• Develop and monitor trainees during practical exercises, offering immediate feedback to correct techniques and ensure compliance with quality standards.
• Collaborate with production supervisors to identify skill gaps and tailor training to address operational needs.
• Maintain training equipment and ensure it's in safe working conditions for instructional use.

Qualifications:

• Understanding of the manufacturing environment and running lines.
• Experience with Microsoft Word, Excel, PowerPoint is required.
• Ability to train and develop team members to improve performance and process times through classroom, hands on instruction.
• Strong communication, public speaking, and organization skills.
• Strategic, analytical, and creative thinker, ability to generate new ideas and approaches to problems.
• Strong work ethic
• Learn and gather information at a fast pace.
• Ability to work independently and as a team member.
• Strong attention to detail
• Knowledge of LMS and training systems.
• Experience in the training field.
• Ability to give and receive constructive criticism as it relates to the knowledge of machinery and work practices.
• Ability to collect data for daily reporting to upper-level management
• High school diploma or GED

Equal Opportunity Employer / Vets / Disabled