Production / Technical Support Specialist

Experis Technology Group; Chandler (AZ); Vor Ort; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending</name

Supplemental Life Insurance

Short Term and Long Term Disability

Business Travel Insurance

401(k), Plus Match

Weekly Pay

Zusammenfassung

ManpowerGroup seeks an experienced Production/Technical Support III to join enterprise technology operations in Chandler, AZ. You will lead incident response, coordinate cross-functional teams, and communicate concise updates to executives during high-urgency outages.

The role requires strong ITSM knowledge, crisis management experience, and the ability to produce business-impact summaries with clarity and speed.

Qualifikationen

• 7+ years in enterprise incident management or production services.
• Strong ITSM knowledge and major incident governance.
• Ability to direct cross-functional teams during high-urgency outages.
• Executive-level written and verbal communication skills.

Aufgaben

• Coordinate response activities for routine to moderately complex production incidents using established incident management processes.
• Perform initial and ongoing triage by validating symptoms, impacted services, affected users, business impact, priority, and escalation needs.
• Engage and coordinate technical support teams, application owners, infrastructure teams, and service partners through approved escalation paths.
• Monitor dashboards, alerts, queues, communications channels, and telemetry sources to identify service degradation, recurring patterns, and potential incident triggers.
• Prepare structured incident updates, bridge notes, timelines, and stakeholder communications using approved templates and standards.

Kenntnisse

Incident Management

ITSM

Crisis Management

Cross-Functional Leadership

Executive Communication

Jobbeschreibung

Our client, enterprise technology operations is seeking a Production / Technical Support III to join their team. As a Production / Technical Support III, you will be part of the production services and incident response function supporting enterprise service continuity. The ideal candidate will have strong communication, operational discipline, and technical curiosity which will align successfully in the organization.

Job Title: Production / Technical Support III
Location: Chandler, AZ
Pay Range: What's the Job?

Responsibilities

• Coordinate response activities for routine to moderately complex production incidents using established incident management processes.
• Perform initial and ongoing triage by validating symptoms, impacted services, affected users, business impact, priority, and escalation needs.
• Engage and coordinate technical support teams, application owners, infrastructure teams, and service partners through approved escalation paths.
• Monitor dashboards, alerts, queues, communications channels, and telemetry sources to identify service degradation, recurring patterns, and potential incident triggers.
• Prepare structured incident updates, bridge notes, timelines, and stakeholder communications using approved templates and standards.

Requirements

• 7+ years in enterprise incident management, technology operations, command center leadership, or production services.
• Strong understanding of ITSM principles, major incident response, incident severity, business impact validation, and governance controls.
• Demonstrated ability to direct cross-functional technical domains during high-urgency service disruptions.
• Experience leading crisis and incident response as an Incident Commander in large-scale or high-impact environments.
• Executive-level written and verbal communication skills, including the ability to produce concise incident updates and business-impact summaries.

Benefits

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup

Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.