Production / Technical Support III

Experis Technology Group; Chandler (AZ); Vor Ort; USD 55.000 - 61.000; Vollzeit

Benefits dieser Stelle

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

401(k) Plus Match

Weekly Pay

Zusammenfassung

ManpowerGroup in Chandler, AZ is hiring a Production / Technical Support III to manage enterprise production incidents and restoration activities. You will coordinate across technical teams, perform triage, monitor telemetry, and deliver structured updates to stakeholders.

The role emphasizes strong communication, operational discipline, and curiosity to align with the organization’s production services. On-site in Chandler, the position supports enterprise operations.

Qualifikationen

• 4-5+ years in technology operations or related technical environments.
• Working knowledge of ITSM principles and incident lifecycle processes.
• Ability to coordinate multiple technical teams during active production events.
• Strong written and verbal communication for incident updates.

Aufgaben

• Coordinate response activities for routine to moderately complex production incidents using established incident management processes.
• Perform initial and ongoing triage by validating symptoms, impacted services, affected users, business impact, severity, and escalation needs.
• Engage and coordinate technical support teams, application owners, infrastructure teams, and service partners through approved escalation paths.
• Monitor dashboards, alerts, queues, communications channels, and telemetry sources to identify service degradation, recurring patterns, and potential incident triggers.
• Prepare structured incident updates, bridge notes, timelines, and stakeholder communications using approved templates and standards.

Kenntnisse

Incident management

ITSM

Coordination

Incident triage

Communication

Cross-functional collaboration

Jobbeschreibung

Job Title

Production / Technical Support III

Location

Chandler, AZ

Pay Range

$40-$44/hr

About the role

Our client, enterprise technology operations is seeking a Production / Technical Support III to join their team. As a Production / Technical Support III, you will be part of the production services and incident response function supporting enterprise production services and service restoration activities. The ideal candidate will have strong communication, operational discipline, and technical curiosity which will align successfully in the organization.

What's the Job?

• Coordinate response activities for routine to moderately complex production incidents using established incident management processes.
• Perform initial and ongoing triage by validating symptoms, impacted services, affected users, business impact, severity, and escalation needs.
• Engage and coordinate technical support teams, application owners, infrastructure teams, and service partners through approved escalation paths.
• Monitor dashboards, alerts, queues, communications channels, and telemetry sources to identify service degradation, recurring patterns, and potential incident triggers.
• Prepare structured incident updates, bridge notes, timelines, and stakeholder communications using approved templates and standards.

What's Needed?

• 4-5+ years of experience in technology operations, production support, incident management, command center operations, application support, infrastructure support, service desk escalation, or a related technical operations environment.
• Working knowledge of ITSM principles, incident lifecycle processes, severity models, escalation criteria, service impact assessment, and operational governance expectations.
• Demonstrated ability to coordinate multiple technical teams during active production events and maintain organized follow-through through resolution or escalation.
• Ability to interpret monitoring alerts, incident symptoms, user impact, application dependencies, and operational data to support triage and severity validation.
• Strong written and verbal communication skills, including the ability to create clear incident updates, handoffs, summaries, and timeline documentation.

What's in it for me?

• Own incident documentation and system-of-record accuracy so teams can act with clarity during time-sensitive production events.
• Build confidence in incident coordination by validating impact, tracking recovery actions, and escalating higher-risk or major incidents appropriately.
• Strengthen operational readiness through continuous improvement contributions such as alert hygiene, runbook feedback, and process adherence.
• Collaborate across technical teams, service owners, operational leaders, and command center peers to maintain situational awareness and support timely restoration.
• Contribute to post-incident learning by compiling timelines, evidence, impact summaries, lessons learned, and follow-up actions.

Benefits

• Medical and Prescription Drug Plans Dental Plan Vision Plan Health Savings Account Health Flexible Spending Account Dependent Care Flexible Spending Account Supplemental Life Insurance Short Term and Long Term Disability Insurance Business Travel Insurance 401(k), Plus Match Weekly Pay

About ManpowerGroup

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.