Cyber Security Platform Support Friday-Tuesday 9am - 6pm

Experis Technology Group; Chandler (AZ); Hybrid; USD 83,000 - 138,000; Full time

Job summary

ManpowerGroup seeks a Systems Operations Engineer to support enterprise platform services, focusing on stability, security, cost, and performance. The role entails handling outages, coordinating with infrastructure and application teams, and driving incident resolution in a fast-paced, hybrid environment.

The candidate should demonstrate strong incident and problem management skills, with a proactive mindset to identify recurring issues and improve processes across cross-functional partners.

Qualifications

• 2+ years of Systems Engineering experience, or equivalent.
• Ability to work in a 24/7 environment including nights and holidays.
• Experience with incident, problem, and change management.

Responsibilities

• Provide day-to-day platform support focusing on stability, security, scalability, speed, and cost.
• Participate in complex issues involving large-scale applications and infrastructure.
• Collaborate with teams to lead, monitor, and resolve outages.
• Identify recurring problems and propose improvements with cross-functional partners.
• Support production systems and network infrastructure operations.

Skills

Incident management

Problem management

Cross-functional collaboration

24/7 environment

Communication

Tools

Linux

Windows OS

Autosys

ServiceNow

Cloud Management Portal

Big Panda

AppDynamics

ThousandEyes

Splunk

Job description

Our client, a technology organization supporting enterprise platforms, is seeking a Systems Operations Engineer 3 - Contingent to join their team. As a Systems Operations Engineer 3 - Contingent, you will be part of the Cyber Security - Platform Support Enterprise Service Technology organization, supporting the applications and infrastructure that keep critical services running. The ideal candidate will bring strong incident and problem management skills, a proactive mindset for identifying recurring issues, and the communication confidence to drive issues to closure with cross-functional partners.

Job Title: Systems Operations Engineer

Location: 1525 West WT Harris Blvd, Charlotte, NC 28262 and 2600 S Price Rd., Chandler, Arizona 85286 (Hybrid work schedule: 3 days in office, minimum)

What's the Job?

• Provide day-to-day platform support for Enterprise Services Technology applications and infrastructure, focusing on stability, security, scalability, speed, and cost.
• Participate in complex technical issues and initiatives involving large-scale applications, systems, databases, and related technical products and services.
• Collaborate with infrastructure and application teams to lead, monitor, and resolve system outages while supporting availability management.
• Recognize recurring problems and proactively recommend solutions and process improvements with cross-functional partners.
• Serve as a key participant in large-scale computer systems and network infrastructure operations for Systems and Operations.

What's Needed?

• 2+ years of Systems Engineering experience (or equivalent demonstrated through one or a combination of work experience, training, military experience, and/or education).
• Flexibility to work in a 24/7 environment, including weekends and holidays, and on-call basis based on demands, with willingness to work beyond shift hours if needed.
• Working knowledge of varying technologies, including Linux, Autosys, Windows OS, Harness, ServiceNow, TFE, Cloud Management Portal, Big Panda, AppDynamics, ThousandEyes, and Splunk.
• Proficient experience with incident management, problem management, and change management.
• Ability to adhere to HR policies, shift availability, team meetings, and daily cadence.

What's in it for me?

• Opportunity to support enterprise platforms where reliability, security, and performance directly impact critical services.
• Work in a collaborative environment with infrastructure, application teams, and management to drive outages and operational issues to closure.
• Chance to strengthen your production support expertise in a highly critical environment and expand your technology toolkit.
• Structured expectations around shift coverage and operational cadence, helping you stay aligned and effective.
• Motivating, high-impact work where urgency, ownership, and solution focus matter every day.

Important Shift Availability Requirement:

• CANDIDATES MUST BE AVAILABLE FRIDAY - TUESDAY SHIFT. DO NOT SUBMIT CANDIDATES NOT OPEN TO THE LISTED SHIFT.
• Shift availability: Friday-Tuesday, 9:00am-6:00pm.
• Must be available for shift coverage and support as operational demands require.

Project Duration: 2-year contract

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.