Sr. Technical Operations Analyst

Highbrow LLC; Alpharetta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

A technology solutions provider in Alpharetta is seeking a Sr. Technical Operations Analyst to provide application support and ensure the integrity of production systems. The ideal candidate will have over 7 years of experience in application development and production support, with a focus on Unix/Linux environments and strong automation skills. Key responsibilities include managing production applications, troubleshooting issues, and enhancing infrastructure to support business needs. This is a long-term position offering competitive benefits.

Qualifications

• 7+ years of experience in application development and/or production support.
• Must have full life-cycle development experience in a technology driven environment.
• Strong technical experience with Unix/Linux, Apache, and application servers.

Responsibilities

• Provide production and technical assistance for escalated issues.
• Monitor and ensure the integrity of production systems.
• Automate infrastructure and deployment strategies.

Skills

UNIX/Linux experience

Java development support

Shell scripting

Oracle operations

Troubleshooting production applications

Batch scheduling systems (Control-M, Autosys)

NoSQL databases (Couchbase, Cassandra, MongoDB)

Azure cloud knowledge

Splunk monitoring tools

Agile methodologies

Education

Bachelor’s degree in Computer Science/Information Systems

Tools

SQL

Apache

WebSphere

WebLogic

JBoss

Automation tools (UIPath, etc.)

Job description

Job Title: Sr. Technical Operations Analyst

Job ID: 2024-12932

Job Location: Alpharetta, GA

Job Travel Location(s):

# Positions: 1

Employment Type: W2

Duration:Long Term

# of Layers:0

Work Eligibility:All Work Authorizations are Permitted – No Visa Transfers

Key Technology:SQL, databases, Linux/Unix

Job Responsibilities:

• UNIX/Linux SME with performing hands‑on Java application support and responsible for providing production and technical assistance for escalated issue.
• 24×7 support of production applications on a rotating basis and participate in resolution of escalated incident calls.
• Create application monitoring scripts and automate alerts to inform technical and product teams of problems.
• Oversee and ensure the integrity of production systems on a day‑to‑day basis to ensure uninterrupted services and SLAs are met.
• Responsible for, configuration management, continuous integration (CI), static and dynamic code analysis, deployment and application monitoring.
• Automate and evolve infrastructure, server, deployment strategies and testing to support and quick turnaround of deployments.
• Maintain and/or create technical support documentation.
• Perform code installations working with development and Quality Control to monitor and validate successful implementation or fallback. When fallback occurs, perform postmortems to identify root cause (RCA).
• Continuously improve our infrastructure to be easy to deploy, scalable, secure and fault tolerant.
• Participate in capacity planning, tuning systems stability, provisioning, performance, and scaling of the application infrastructure. Perform trending and analysis of problems; anticipate problems and develop risk mitigation plans for continuous improvement.
• Works with Change Management/ Release Managers on the evaluation of change events and in planning items for production deployment Perform code installations working with development and Quality Control to monitor and validate successful implementation or fallback.

Skills and Experience Required:

Required

• 7+ years of experience in application development and/or production support
• UNIX/Linux Java development support, shell scripting, and Oracle operations are required with experience troubleshooting of production applications within lower and upper multi-tier environments.
• Must have full life-cycle development experience in a technology driven environment, preferably in financial services and/or banking
• Strong technical experience with Unix/Linux, Apache, and either WebSphere, WebLogic, JBoss
• Knowledge of Oracle Golden Gate
• Knowledge of Batch scheduling systems Control‑M, Autosys
• Knowledge of NoSQL database Couchbase, Cassandra, MongoDB, and Coherence
• Knowledge of Azure cloud; pivotal cloud and Kafka technology
• Knowledge of Splunk, Dynatrace, Extrahop monitoring tools
• Experienced with Webservices (SOAP/REST/JSON/AMQP/XML)
• Experience with shell scripting, Sed, AWK, Python, Bash, Ruby,
• Experience with data query language Sqldeveloper, Perl/SQL
• Experience in automation tools like UIPath, automation anywhere, Blueprism
• Strong understanding of multi-tier architecture and infrastructure configurations
• Experience in Agile and DevOps environments and cultures.
• Knowledge of ITIL production support best practices
• Analytical problem‑solving skills to solve complex problems and independent judgement to identify problems and recommend solutions

Education:

• Bachelor’s degree in Computer Science/Information Systems, or equivalent