Platform Reliability Engineer II

Testing Site - JPMC; Tampa (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

Testing Site - JPMC in Tampa seeks a Technology Support II to help ensure the operational stability, availability, and performance of production application flows. You will troubleshoot, maintain, escalate, and resolve production service interruptions across on-premises and cloud environments to deliver a reliable user experience.

You will contribute to continuous improvement by analyzing incidents, coordinating with stakeholders, and promoting documentation and automation to reduce recurring

Qualifications

• 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud.
• Exposure to observability and monitoring tools and techniques.
• Familiarity with processes in scope of the ITIL framework.
• Strong written communication skills for technical documentation.
• Strong partnership skills with understanding of escalation management across partner relationships.

Responsibilities

• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
• Improve operational stability and availability through participation in problem management
• Monitor production environments for anomalies and address issues utilizing standard observability tools
• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
• Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
• Engage with Agentic agent functionality that is built to solve issues systemically while allowing tracking of the issues
• Promote documentation for solutions that agentic agents can respond with to for self-identified processing issues

Skills

Troubleshooting IT services

Production environment support

ITIL processes

Observability/monitoring

Written communication

Escalation management

Job description

Testing Site - JPMC in Tampa seeks a Technology Support II to help ensure the operational stability, availability, and performance of production application flows. You will troubleshoot, maintain, escalate, and resolve production service interruptions across on-premises and cloud environments to deliver a reliable user experience.

You will contribute to continuous improvement by analyzing incidents, coordinating with stakeholders, and promoting documentation and automation to reduce recurring