Production Systems Support Engineer II

CPI Card Group; Roseville (MN); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Tuition Reimbursement

Paid vacation

Job summary

CPI Card Group is seeking a Product Tech Support specialist to bridge business users and IT for manufacturing operations and related systems. You’ll resolve issues with collaboration across IT, operations, and vendors, including after-hours support when needed.

The role emphasizes first-line resolution, with growth opportunities in IT and engineering, and requires a HS diploma and 5+ years of hardware or systems support experience. Hybrid work is supported.

Qualifications

• Experience with an IT ticketing system and incident management.
• Strong collaboration and communication with customers and colleagues.
• Ability to multi-task in a fast-paced environment with deadlines.

Responsibilities

• Develop and leverage deep expertise on production software and machine integrations.

Skills

MS Teams

MS Office 365

Visio

Strong communication

Problem solving

Documentation

Hybrid work

Education

HS Diploma and certs (A+, Associate’s)

BS in CS preferred

Tools

Visio

Job description

CPI Card Group is seeking a Product Tech Support specialist to bridge business users and IT for manufacturing operations and related systems. You’ll resolve issues with collaboration across IT, operations, and vendors, including after-hours support when needed.

The role emphasizes first-line resolution, with growth opportunities in IT and engineering, and requires a HS diploma and 5+ years of hardware or systems support experience. Hybrid work is supported.