Information Technology Support Specialist

Primary Staffing Inc.; Matteson (IL); On-site; USD 85,000 - 95,000; Full time

Job summary

Primary Staffing Inc. in Matteson, IL is seeking an Information Technology Support Specialist to maintain IT systems across office and plant operations, with a focus on minimizing downtime and supporting ERP/MES environments.

You will install and configure desktops and servers, troubleshoot hardware, software, and network issues, support SAP and MES systems, manage Active Directory and cybersecurity controls, and coordinate with production teams for system maintenance.

Qualifications

• 2+ years IT support experience in manufacturing or industrial environment
• Experience supporting Windows, Microsoft 365, Active Directory, and networking technologies
• Familiarity with industrial automation (PLC-connected devices), MES systems, or manufacturing tech
• Strong communication and problem-solving skills
• Bilingual proficiency in Korean and English required

Responsibilities

• Install, configure, and maintain IT systems including desktops, servers, and network equipment
• Provide technical support to office staff and production floor personnel
• Troubleshoot hardware, software, and network issues impacting manufacturing systems
• Support and maintain ERP and MES systems such as SAP
• Monitor network performance and uptime of plant-floor connectivity
• Manage user access, permissions, and cybersecurity controls
• Maintain backups, disaster recovery plans, and system documentation
• Coordinate with production teams to minimize downtime during system maintenance
• Support production devices like barcode scanners, PLC interfaces, and printers
• Assist with cybersecurity initiatives and compliance with industry standards
• Work with external vendors for system upgrades, maintenance, and troubleshooting

Skills

Windows OS

Microsoft 365

Active Directory

Networking

Bilingual (Korean-English)

Communication

Problem-solving

Tools

SAP ERP

MES systems

PLC interfaces

Job description

The Information Technology Support Specialist is responsible for supporting and maintaining information technology systems within a manufacturing environment. This role focuses on ensuring reliable operation of IT infrastructure, production systems, and shop-floor technologies, minimizing downtime, and supporting both office and plant operations.

Key Responsibilities

• Install, configure, and maintain IT systems, including desktops, servers, and network equipment.
• Provide technical support to office staff and production floor personnel.
• Troubleshoot hardware, software, and network issues impacting manufacturing systems.
• Support and maintain manufacturing systems such as ERP systems, including SAP, and MES systems.
• Monitor network performance and ensure uptime of plant-floor connectivity.
• Manage user access, permissions, and cybersecurity controls.
• Maintain backups, disaster recovery plans, and system documentation.
• Coordinate with production teams to minimize downtime during system maintenance.
• Support barcode scanners, PLC interfaces, printers, and other production-related devices.
• Assist with cybersecurity initiatives and ensure compliance with industry standards.
• Work with external vendors for system upgrades, maintenance, and troubleshooting.

Requirements

• 2+ years of IT support experience in a manufacturing or industrial environment preferred.
• Experience supporting Windows operating systems, Microsoft 365, Active Directory, and networking technologies.
• Familiarity with industrial automation systems, PLC-connected devices, MES systems, or manufacturing technology is highly desirable.
• Strong communication and problem-solving skills.
• Bilingual proficiency in Korean and English required.

This is not an exhaustive list of duties. Responsibilities may be adjusted based on business needs.

Department: Business Operations Compensation: $85,000–$95,000Shift: 1st