IT Support Technician

CPI Card Group; Las Vegas (NV); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading card manufacturing company is seeking a candidate for a night shift position focused on monitoring network and data security. Responsibilities include responding to data integrity reports, troubleshooting software and hardware issues, and performing audits. The ideal candidate should have at least 2 years of experience with SQL fundamentals and excellent problem-solving and communication skills. A high school diploma is required, with preference for candidates with an associate degree or higher.

Qualifications

• Minimum 2 years’ experience troubleshooting software and hardware.
• Solid understanding and experience in SQL fundamentals query writing & reporting.
• Elementary English proficiency communication skills necessary.

Responsibilities

• Monitor network and data security against breaches.
• Review and respond to data integrity monitor reports.
• Create and update training procedures for data integrity.
• Perform audits and protected data integrity.
• Review and respond to requests for help or investigations.
• PC maintenance as required.
• Restore backups.
• Replace and test peripherals.

Skills

Flexibility in multitasking

Problem-solving

SQL fundamentals query writing & reporting

Basic PowerShell

Excellent communication skills

Customer service attitude

Education

Highschool education or equivalent

Associate or above degree preferred

Job description

To monitor network and data security against malicious breaches as well as prevent accidental errors, conduct, investigate and correct issues as they arise.

Shift: Night Shift – Sunday through Thursday

Please note: All official correspondence from CPI Card Group will come from an email address ending in @cpicardgroup.com. If you receive an email claiming to be from CPI but using a different domain, it is not legitimate. Please do not share personal information or respond to such messages.

Responsibilities

• Discover and learn how our data system integrates with our unique manufacturing processes.
• Review and respond to data integrity monitor reports and correct issues as needed.
• Create and/or update training procedures for data integrity corrective procedures.
• Perform audits and protected data integrity
• Review & respond to requests asking for help, investigations or ad-hoc reports. (Emails, Sales Force Cases, Jira Tickets, walk-ins)
• PC Maintenance (as required)
• Restore backups
• Replace & test peripherals

Qualifications

• Flexibility in multitasking
• Excellent problem-solving skills
• Minimum 2 years’ experience troubleshooting software and hardware, along with solid understanding and experience in SQL fundamentals query writing & reporting.
• Basic PowerShell (general programming skills) – is a plus
• Excellent communication skills including written (emails) and oral
• Customer service attitude, able to recognizing the needs of the customer

Education:

• Highschool education or equivalent. Associate or above degree preferred.
• Elementary English proficiency communication skills necessary